MacBook won't connect to the internet!!!

I recently switch wireless service at home to At&t.

Since, my computer "connects" to my network, accepts my password, and shows full signal, but when I open Safari, or any other app that requires internet, I just get the "failed to open page because you are not connected to the internet" page.

My roommates connect to use our wireless network with their PC's just fine, and my Mac connects to other wireless service at school and work and works just fine.

I have been on the phone with At&t many times trying to troubleshoot and fix the problem. No success.

Apple charged me $49 to talk to them, with no success.

I HAVE ALREADY TRIED RESTARTING both my Mac and my router, I have reset the router, I have restored original settings in both Safari and my router, I have tried removing the security from our network in order to connect without a password, I have tried re-configuring the router to work with Macs....all no success.

I am very frustrated with the situation as I, like most people, require internet access for both school and work.

Any help, tips, or advice on the situation would be grateful.

Thank you.

MacBook, Mac OS X (10.5.8)

Posted on Jul 10, 2010 9:39 AM

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Question marked as Top-ranking reply

Posted on Mar 19, 2012 6:59 PM

Wow. Same problem. Like often happens when a Mac quirk shows up I just wasted hours of my life and finally got it to work. I'll share the steps I took. First it worked two days ago at the same coffee shop, the only thing that had changed was the password, however no matter how many times I entered the password in the different forms. Nothing. All I got was a not connected... due to the "self assigned IP address" message. I attempted the tricks that people posted here: 1) Turned off and back on the wi fi ... nothing 2) restarted the computer... nothing 3)I went into System Preferences > under TCP/IP I changed the Configure IPv4 to "Using DHCP Manually" and used an IP address close to the one from my other mac which was connected just fine... almost nothing... the green light went on and it said connected under wi fi in the left panel of the preferences... but no actual connection 4) I changed the Manual IP address to Match my working Connected Mac... almost nothing... the green light again went on and it said connected under "wi fi" in the left panel of the preferences... but no actual connection 5) I deleted "Wi Fi" from the left panel and recreated it using the + and - buttons on the bottom of the left pane and hit renew DHCP address, but it recreated the same 162... IP as before and still not working 6) I changed the from a 162... to a 192... nothing 2) I hit Renew DHCP Lease... nothing same IP.


Then...


Here's what finally worked: Again in System Preferences>Network> I turned Wi-Fi off, Went to Advanced>TCP/IP>Configure IPv4 and changed it to off, hit "OK", Highlighted Wi-Fi in the left column, hit the - sign on the bottom left, deleting it, then hit the + and created it. I got a message saying there is no assigned IP address so I went back into >advanced>TCP/IP and turned on Using DHCP, Hit "Renew DHCP Lease" and it finally created a brand new IP address 10..... and if finally F'n worked.


Jeez Apple get it together. This is a ridiculous problem.


I hope my struggles actually help someone

211 replies

Jan 25, 2013 12:08 PM in response to mayfi944

I am having the same issue as stated and I work in a school and slowly this week more and more of my computers are doing this. All computers so far are the older white macbooks running SL, and all computers were last updated summer of 2012 (most more recently). I have tried the two fixes mentioned with deleting the airport and deleting configuration from the library and this did work on some machines, but others nothing will work. This has happened with computers being turned on for the 1st time this school year, computers that have been working all school year, and computers that have been created recently from a good clean image.

I have tried to superduper a working computer to another and the network settings do not follow.

Looks like this issue has been around for sometime so I would guess there is not a bug/virus.

I am sure I could rebuild a computer and make a new image, but this is hard mid-school year for student computers, and it is hard to netboot a computer that cannot connect to the network!

Thanks

Feb 11, 2013 5:24 PM in response to BDAqua

Ok BDAqua...I see you seem very knowledgeable. Can ping anything via address or hostname, but only resolve a few web addresses in Firefox. All other sites and browsers dead in the water

I am running 10.6.8 - latest update

I have Firefox, Safari, Chrome

I have checked DNS and added

208.67.222.222

208.67.220.220


I have tried at home, corporate network, at hotel...eliminating the router as a cause

I've removed the battery...

I've delete systemconfiguration in Preferences

The weird thing is that I can open facebook and get updates in firefox and one other site. Otherwise ALL other browsers and sites are dead


I've tried many of the fixes in the forum but am clueless as to what to try next. Any help you can provide would be awesome. I'm sunk here

thx

Jul 4, 2013 8:53 AM in response to akricketson

This is the one I am waiting on. Cox said it could take 48 hours to update the firmware. I've tried a bunch of other solutions here (modifying IP address, proxy server, startupitems, etc.). Nothing works.


Using a 2013 MacBook Air 11" with a Netgear router. 2008 MacBook works fine. Issues are browser ownly along wth iTunes, App Store, a game that connects to the internet. Email works but only the text; images don't load.

Aug 29, 2013 1:06 AM in response to marsdenmanor

Actually, that re-create solution only worked temporarily. Today the internet went out again, so I recreated the airport again, and it worked, then minutes later it went out and nothing would work.


Turns out something was off with my ISP...I think I did it when I was screwing around with it earlier. So I had to reconfigure my network settings, and now it is working, and the ISP number was automatically reconfigured in the process.

Nov 11, 2013 12:26 PM in response to Winxz

This happened to me about 5 yrs ago, with my old mac. Now today evertyhing MacBook, Iphone, Ipad all wont connect, exactly the same oddness as before. The system even tells me my password is wrong, which it isn't. I am currently wired in to try and solve this. This seems like its a very old problem which is still going on.

May 3, 2014 4:06 PM in response to KB_Thailand

Thanks KB_Thailand for your workaround. I, too, have/had the same dreadful "no IP address" issue when trying to connect to my network. My husband, who has a PC, has NO problems connecting whatsoever, whereas I have a MBP and have been nothing less than frustrated by this connectivity issue....proving that it's definitely a problem derived from Apple and not from the router nor my own fault. 😕


Anyway, your explained work-around helped me (which is why I can currently type and send this reply)!

Big thanks!

😀

May 3, 2014 5:57 PM in response to xoAnna

Glad it helped you out xoAnna! It is quite frustrating to have what is billed as a top tier product, that does not work!


A month and a half later, I still cannot connect to my home router, and have had the same issue with WiFi hotspots at various locations, while others work just fine. At home, I still use the connection through the Time Machine, which seems to work 100% of the time, while Windows and Linux boxes connect to the router just fine. When out, if it will not connect, I just use my Samsung Note 10.1 to do whatever I need to do, as it never has issues with connecting to pretty much anything.


APPLE-->THIS IS A HUGE ISSUE AND NEEDS TO BE FIXED!! If you're going to claim to be a technology company, at least do things as well as your competition!

May 15, 2014 12:54 PM in response to mayfi944

Did not work AT ALL. The problem I have makes no sense. It affects either Airport and my Ethernet connection. I have a MacBook Air Sept 2013 fully loaded with best options. Almost everytime it gets asleep, I lose my Airport connection, and get the stupid exclamation mark, with Preferences Network telling me my computer has no IP adress. And, after a while, sometimes a couple of minutes, sometimes more, it comes back, out of the blue. Exact same thing can happen with my Ethernet (through Thunderbolt) connection. Same stuff : "the cable is connected but your computer has no IP adress". Same thing : I gotta wait, between one and (rarely) 30 minutes before it comes back without me doing anything. It can happen everywhere, has nothing to do with the router or the network, slow, fast, whatever... What the **** is this ????

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MacBook won't connect to the internet!!!

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