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MacBook won't connect to the internet!!!

I recently switch wireless service at home to At&t.

Since, my computer "connects" to my network, accepts my password, and shows full signal, but when I open Safari, or any other app that requires internet, I just get the "failed to open page because you are not connected to the internet" page.

My roommates connect to use our wireless network with their PC's just fine, and my Mac connects to other wireless service at school and work and works just fine.

I have been on the phone with At&t many times trying to troubleshoot and fix the problem. No success.

Apple charged me $49 to talk to them, with no success.

I HAVE ALREADY TRIED RESTARTING both my Mac and my router, I have reset the router, I have restored original settings in both Safari and my router, I have tried removing the security from our network in order to connect without a password, I have tried re-configuring the router to work with Macs....all no success.

I am very frustrated with the situation as I, like most people, require internet access for both school and work.

Any help, tips, or advice on the situation would be grateful.

Thank you.

MacBook, Mac OS X (10.5.8)

Posted on Jul 10, 2010 9:39 AM

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Question marked as Top-ranking reply

Posted on Feb 21, 2017 3:26 PM

I just purchased a brand new MacBook Pro today and spent my first four hours with it struggling to connect to wifi. After trying every solution I could find, this one finally worked. The solution I found (https://community.bt.com/t5/Connected-Devices-Other/BT-INFINITY-wifi-loss-on-Mac Book-Air-ready-to-quit/m-p/1160960#M7876…) noted that Macs often run in to trouble connecting to wifi when there are identical names assigned to 2.4ghz and 5.0ghz frequency bands.


To fix this problem: access your wireless gateway (For Xfinity users: go to 10.0.0.1 by typing it into the browser of a connected device, enter username: admin pwd: password <-defaults for all xfinity customers) and modify the SSID for the 2.4ghz frequency (e.g., add an 's' to the end of the network name). Then, restart your computer and voila, you should be able to connect. (I still can't access the original network name—the 5ghz frequency—however, I'm able to access the newly named 2.4ghz variation of the network, and it works perfectly).


Hope this saves someone else the headache!

211 replies

Feb 15, 2014 3:53 PM in response to mayfi944

Hello mayfi944 or others who have similar issues,


If your Macbook shows it has no issue with connecting to your home router or gateway router, then the problem may be there is a possible bug in OS X.


How do you know if your Macbook has no issue with connecting to your home router? just check http://192.168.0.1/ or http://192.168.1.1/ etc. depending on your router's configuration.


If this is the case, you need reset your Macbook DNS cache. Something like


MacOS® 10.7 and 10.8


  1. Click Applications.
  2. Click Utilities.
  3. Double-click the Terminal application.
  4. Type the following command:sudo killall -HUP mDNSResponderUser uploaded file Warning: To run this command, you will need to know the computer's Admin account password.

MacOS 10.5 and 10.6

  1. Click Applications.
  2. Click Utilities.
  3. Double-click the Terminal application.
  4. Type the following command:
    sudo dscacheutil -flushcache



Good luck!

Mar 21, 2014 7:12 AM in response to mayfi944

Ok, after reading ALL of this, and trying all of the solutions offered here, and many others from the web, I came up with a workaround for my machine. NONE of the suggested fixes worked...deleting files, changing PW type in the router, manually assigning IP addresses, etc., etc., and in fact I *STILL* cannot login directly to my router, so this is STILL a HUGE issue! If I try to hit the router directly, I still get the dreaded 'WiFi has no IP address' error and it self assigns. The last contact with the internet according to the logs was at 3:03 AM local time (GMT+7) this morning Mar 21, 2014, so it definitely was not something *I* did. I looked for a log listing update installs, but could not find one, so I have no idea if an update caused the issue. It worked fine for the last two years with no issues, so why did it suddenly quit working at 3:03 in the morning? A good question for Apple!


My workaround: (definitely NOT a solution)

I have a TimeMachine, and set it up to be a wireless base station. Easy enough, but you have to watch the IP's. It will probably assign an IP outside the range your router is set to. My router, like many, is 192.168.1.1, so I changed the IP address of the TimeMachine to 192.168.1.2 from 169.something and assigned the network range from 192.168.1.3 to 192.168.1.200. So after twelve hours of reading and trying many different things, always getting more and more frustrated, a half hour was what it took to make a workaround. My MBP can now get on the internet! WOO-HOO!


However, it is scary how many people are having this issue, and it would behoove Apple to figure out what the REAL issue is and fix it!!! I am pretty technically proficient, but I cannot imagine if my wife were trying to solve this problem! It does not normally take me 12.5 hours to solve something, or figure out a workaround, which points to how nasty this issue is!


KB

May 3, 2014 4:06 PM in response to KB_Thailand

Thanks KB_Thailand for your workaround. I, too, have/had the same dreadful "no IP address" issue when trying to connect to my network. My husband, who has a PC, has NO problems connecting whatsoever, whereas I have a MBP and have been nothing less than frustrated by this connectivity issue....proving that it's definitely a problem derived from Apple and not from the router nor my own fault. 😕


Anyway, your explained work-around helped me (which is why I can currently type and send this reply)!

Big thanks!

😀

May 3, 2014 5:57 PM in response to xoAnna

Glad it helped you out xoAnna! It is quite frustrating to have what is billed as a top tier product, that does not work!


A month and a half later, I still cannot connect to my home router, and have had the same issue with WiFi hotspots at various locations, while others work just fine. At home, I still use the connection through the Time Machine, which seems to work 100% of the time, while Windows and Linux boxes connect to the router just fine. When out, if it will not connect, I just use my Samsung Note 10.1 to do whatever I need to do, as it never has issues with connecting to pretty much anything.


APPLE-->THIS IS A HUGE ISSUE AND NEEDS TO BE FIXED!! If you're going to claim to be a technology company, at least do things as well as your competition!

May 15, 2014 12:54 PM in response to mayfi944

Did not work AT ALL. The problem I have makes no sense. It affects either Airport and my Ethernet connection. I have a MacBook Air Sept 2013 fully loaded with best options. Almost everytime it gets asleep, I lose my Airport connection, and get the stupid exclamation mark, with Preferences Network telling me my computer has no IP adress. And, after a while, sometimes a couple of minutes, sometimes more, it comes back, out of the blue. Exact same thing can happen with my Ethernet (through Thunderbolt) connection. Same stuff : "the cable is connected but your computer has no IP adress". Same thing : I gotta wait, between one and (rarely) 30 minutes before it comes back without me doing anything. It can happen everywhere, has nothing to do with the router or the network, slow, fast, whatever... What the **** is this ????

MacBook won't connect to the internet!!!

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