How do I unlock my account through e-mail?

Question

thufirh Author

Level 1

8 points

How do I unlock my account through e-mail?

Maybe someone got an iPhone for Christmas and just entered the wrong e-mail:

https://webapps.stackexchange.com/q/123423/24327

But my concern is that I was easily able to reset the account I'm using now:

https://webapps.stackexchange.com/questions/123424/

But cannot get the unlock e-mail for a different account.

What's up, Apple?

Very inconsistent and annoying. I just want to reset the password. I cannot reset the password because it's configured with an unknown phone number. So now this person, maliciously or benignly, controls my Apple ID.

This is the system Apple wants????

iPhone XS

Posted on Dec 26, 2018 8:54 AM

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Answer 1

Best reply

Eric Root

Level 10

684,069 points

Dec 26, 2018 9:15 AM in response to thufirh

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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Answer 2

thufirh Author

Level 1

8 points

Dec 27, 2018 5:46 AM in response to Eric Root

Yes, thanks for the link to the form. Apple wrote back that the cannot reset the password through e-mail, so I replied more fully. I'm waiting to hear back, but it seems unlikely that Apple will do anything. I've found posts going back to 2015 describing the same problem:

https://apple.stackexchange.com/questions/346778/

so it just seems to be how Apple wants it.

Very weird. I'll probably call them at some point, but that sounds like an excercise in frustration.

Chat or e-mail preferred. Seems hopeless, quite frankly.

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Answer 3

thufirh Author

Level 1

8 points

Dec 27, 2018 2:48 AM in response to Eric Root

those methods of contact go in a loop for me where I'm challenged with secret questions. The point being that the account was hijacked or created without authorization.

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