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Apple ID

I am trying to buy a song on iTunes for a video that I am creating on iMovie. The problem is, that my old iTunes account is disabled and I cannot get into it to fix it. Also, I have tried signing in with my new AppleID, but only my icloud will allow me to log onto my new ID, and not my iTunes account. I cant seem to get out of my old iTunes account, but I'm trying to find other ways to buy music because I am on a time constraint for the project I am working on. Any help would be much appreciated :)

MacBook Air

Posted on Dec 26, 2018 1:09 PM

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Question marked as Best reply

Posted on Dec 26, 2018 1:37 PM

For the old account, see if this helps.


Apple ID is locked or disabled




If you have changed your password, have you followed the steps in this article?




What to do after you change your Apple ID or password - Apple Support     




If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 




iTunes Support






iTunes Support – world wide

1 reply
Question marked as Best reply

Dec 26, 2018 1:37 PM in response to 123_456_789

For the old account, see if this helps.


Apple ID is locked or disabled




If you have changed your password, have you followed the steps in this article?




What to do after you change your Apple ID or password - Apple Support     




If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 




iTunes Support






iTunes Support – world wide

Apple ID

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