Headphone shows 'not plugged in' in Window 10

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Level 1

9 points

Headphone shows 'not plugged in' in Window 10

Dear All,

I have an abnormal phenomenon with the headphone and don't know the reason, could someone help me?

I install MacOS and Win 10 on my macbook pro 2013, when i log in to Win 10 i cannot use my headphone. In the Sound Panel, the headphone shows 'not plugged in' although i had already plugged the headphone into the jack.

When i shut down and log in to MacOS, my headphone works fine in MacOS, after that i restart again and log in to Win 10, the headphone works OK. But when i shut down and restart to Win 10, the headphone will not work and display 'not plugged in' again. I see that when i shut down, the macbook not remember the connection of headphone. It seems the MacOS affect to hardware in Win 10.

Can someone help me on this issue? I reset PRAM but can not fix this problem.

My macbook pro is 15" retina, early 2013 model.

Mac OS: High Sierra

BIOS mode: Legacy

Thanks a lot!

Posted on Dec 27, 2018 3:35 AM

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Answer 1

Top-ranking reply

Loner T

Level 9

59,536 points

Dec 28, 2018 5:05 AM in response to tailevnn

Your MacBook Pro (Retina, 15-inch, Early 2013) - Technical Specifications has a

Audio

Stereo speakers
Dual microphones
Headphone port
- Headphone/optical digital audio output (minijack)
- Support for Apple iPhone headset with microphone

This is a combination port. The faint red light indicates that the port is outputting Digital, rather than Analog signals. You have two options

Uninstall/Re-install the Audio driver. The re-installation should reset the port, or,
Insert the headphone jack slowly a few times, which allows the internal microswitch to be tripped, causing Analog output to be re-enabled. Please use the BC driver, not a standard WHQL driver.

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Answer 2

Loner T

Level 9

59,536 points

Dec 28, 2018 2:32 PM in response to tailevnn

Can you run a SMC and NVRAM Reset and test?

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Answer 3

Loner T

Level 9

59,536 points

Jan 9, 2019 4:02 AM in response to tailevnn

Did you check the red light? If the driver does not reset the Digital/Analog port correctly, you will continue to have this problem.

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Answer 4

Loner T

Level 9

59,536 points

Dec 27, 2018 6:45 PM in response to tailevnn

If i shut down macbook and restart to win 10, the issue will come back.

As a test, boot into W10, and before you plug-in the headphone, check the port and look for a faint red light.

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Answer 5

Loner T

Level 9

59,536 points

Dec 29, 2018 6:32 AM in response to tailevnn

When booted in macOS, post the output of About This Mac -> System Report -> Audio.

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Answer 6

Loner T

Level 9

59,536 points

Dec 30, 2018 7:25 AM in response to tailevnn

From my late 2013 rMBP, I see the Audio controller. Your 15-in MBP should be similar. If you tried to repair it, can you check if it is connected properly? See MacBook Pro 15-Inch Retina Display Early 2013 Headphone Jack Replacement for reference.

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Answer 7

Loner T

Level 9

59,536 points

Dec 27, 2018 6:06 AM in response to tailevnn

Are your headphones a TRRS (headphones+microphone device) or TRS (headphones-only)? There are known issues with TRRS devices on older Macs and Windows.

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Answer 8

Loner T

Level 9

59,536 points

Dec 31, 2018 3:11 PM in response to tailevnn

It may not be connected properly to the Logic Board. Try to re-seat the connectors.

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Answer 9

Loner T

Level 9

59,536 points

Jan 27, 2019 3:27 AM in response to tailevnn

Take a look at https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU- .

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Answer 10

tailevnn Author

Level 1

9 points

Dec 27, 2018 8:05 AM in response to Loner T

Hi Loner,

I use TRS (headphones-only). Few months ago, i didn't meet this issue with this headphone. Maybe, the update of win 10 or MacOS cause this issue, I doubt when the window boots, it doesn't wake up the headphone. Now, if i want to use headphone in win 10, i must boot to MacOS, after that restart to win 10. If i shut down macbook and restart to win 10, the issue will come back. I tried to reset SMC but still not solve the problem. Do you have any another advice?

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Answer 11

tailevnn Author

Level 1

9 points

Dec 27, 2018 10:00 PM in response to Loner T

More update, when i boot into MacOS, has no red light inside the port, i plug in the headphone and listen music OK. If i unplug the headphone and restart into Win 10, the red light will appear and the headphone is not OK when plug in.

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Answer 12

tailevnn Author

Level 1

9 points

Dec 28, 2018 10:30 AM in response to Loner T

I have checked shut down and boot into win 10 many times and the red bright now turn off but the problem still happen.

I uninstall/re-install the audio driver of Bootcamp many times but still not solve the problem.
I insert the jack a few times but still not OK. I also open the back cover and clean pins of connector on flex circuit.

Very surprise that the headphone works normally in MacOS, the problem only happen in Win 10. In my opinion, the boot loader of MacOS affect to Win 10. Hope to have another solutions.

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Answer 13

tailevnn Author

Level 1

9 points

Jan 26, 2019 3:09 AM in response to Loner T

Hi Loner,

There is one problem need your assistance, my macbook pro usually runs window 10 in lowest speed (1.09 GHz) when i render video. Do you know which driver control the speed of CPU? I want to update this driver to fix this problem. Setting in 'Power Options' not fix this issue.

Thank you so much!

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Answer 14

tailevnn Author

Level 1

9 points

Jan 27, 2019 3:10 AM in response to Loner T

I set Processor Minimum and Maximum States 100% but not help, the power adapter was always connected when i render the video. The driver not control speed of CPU properly, it spends me a lot of time for rendering video. Do you have any advice? Thank you!

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Answer 15

tailevnn Author

Level 1

9 points

Feb 5, 2019 6:48 AM in response to Loner T

Hi Loner,

I knew the root cause of the issue, I installed 'Macs Fan' program to control fan speed base on temperature of CPU and it also affects to CPU speed. When i turn off the Macs Fan program or turn on it in 'Auto' mode, the CPU speed run normally. If I set manually Macs Fan program, the speed of CPU will slow down after few minute run in heavy duty. I will inform to supplier team of Macs Fan to fix this one.

Thank you for your discussion with me in this topic!

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