Level 1

9 points

Headphone shows 'not plugged in' in Window 10

Dear All,

I have an abnormal phenomenon with the headphone and don't know the reason, could someone help me?

I install MacOS and Win 10 on my macbook pro 2013, when i log in to Win 10 i cannot use my headphone. In the Sound Panel, the headphone shows 'not plugged in' although i had already plugged the headphone into the jack.

When i shut down and log in to MacOS, my headphone works fine in MacOS, after that i restart again and log in to Win 10, the headphone works OK. But when i shut down and restart to Win 10, the headphone will not work and display 'not plugged in' again. I see that when i shut down, the macbook not remember the connection of headphone. It seems the MacOS affect to hardware in Win 10.

Can someone help me on this issue? I reset PRAM but can not fix this problem.

My macbook pro is 15" retina, early 2013 model.

Mac OS: High Sierra

BIOS mode: Legacy

Thanks a lot!

Posted on Dec 27, 2018 3:35 AM

Top-ranking reply

Loner T

Level 9

59,536 points

Posted on Dec 28, 2018 5:05 AM

Your MacBook Pro (Retina, 15-inch, Early 2013) - Technical Specifications has a

Audio

Stereo speakers
Dual microphones
Headphone port
- Headphone/optical digital audio output (minijack)
- Support for Apple iPhone headset with microphone

This is a combination port. The faint red light indicates that the port is outputting Digital, rather than Analog signals. You have two options

Uninstall/Re-install the Audio driver. The re-installation should reset the port, or,
Insert the headphone jack slowly a few times, which allows the internal microswitch to be tripped, causing Analog output to be re-enabled. Please use the BC driver, not a standard WHQL driver.

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22 replies

tailevnn Author

Level 1

9 points

Dec 27, 2018 9:36 PM in response to Loner T

Yes, when boot into win 10, i see the red light inside the port of headphone, what is it?

tailevnn Author

Level 1

9 points

Dec 28, 2018 8:57 PM in response to Loner T

Yes, I had already run SMC and NVRAM but can not fix this problem.

tailevnn Author

Level 1

9 points

Dec 31, 2018 8:09 AM in response to Loner T

You think my headphone jack fail and i need replace the new one?

tailevnn Author

Level 1

9 points

Jan 8, 2019 8:39 AM in response to Loner T

I re-seat the headphone jack connectors, re-install macOS and Win 10, still not fix this issue. The headphone OK in macOS and No OK in win 10. I really don't understand what is happening.... :)

Loner T

Level 9

59,536 points

Jan 26, 2019 5:44 AM in response to tailevnn

Do Processor Minimum and Maximum States help? Is your power adapter connected when you play Video?

Loner T

Level 9

59,536 points

Feb 5, 2019 4:36 PM in response to tailevnn

Excellent find. Please post back once you get a response from the MacsFan team.

tailevnn Author

Level 1

9 points

Dec 30, 2018 2:26 AM in response to Loner T

Please view below picture for Audio output. I had already upgraded macOS to Mojave but can not fix this problem.

One more thing, in Win 10 if I put mac into Hibernate mode, the problem will happen after the macbook wake up from Hibernate, the headphone shows 'Not plugged in'. It looks like if the power is off, the macbook will forget the headphone in Win 10.

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Headphone shows 'not plugged in' in Window 10