turn off two-step verification

The screen shot shows you have 2 Factor Authentication turned on, not 2 Step Verification.

From the article below. If it has been on longer than 2 weeks, you can't turn it off.

Can I turn off two-factor authentication after I’ve turned it on?

If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information. If you recently updated your account, however, you can unenroll for a period of two weeks. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your account less secure and means that you can't use features that require a higher level of security.

Apple ID -Two-factor authentication

See if this helps get a code.

Apple ID - Get a verification code and sign in with two-factor authentication

You can try contacting Apple Support to request that it be turned off, but I think you would be wasting your time.

If you want to create a new ID, see the steps below.

There may be some data loss, but you can minimize it. If syncing photos with iCloud, ensure Optimization is turned off in Settings/Your Name/iCloud/Photos and/or in Photos/Preferences/iCloud. Then make sure full resolution photos are on the device/computer. When signing out of iCloud, if asked whether you want to retain data, choose yes. Messages conversations will be lost if they are addressed to the ID. See the article below for other places that the old ID should be removed. Also set up Family Sharing to keep access to your apps/purchases. Also see Winston Churchill's response in the below discussion

Apple ID – Create

How to transfer all files from one iCloud account to another

Apple ID email address or password - What to do after you change

Family Sharing

Family Sharing - Use your own Apple ID for Family Sharing

Family Sharing -What types of content can I share?

Family Sharing - If you don‘t see your family‘s shared content

Family Sharing - purchases and payments

Family Sharing - Hide and unhide music, movies, TV shows, audiobooks, and books