where to provide employee feedback on service received?

Posted on Dec 28, 2018 8:15 PM

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how do I speak with customer service? how do I speak with customer service?
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Where can I complain about the consumer service? I just got in touch with customer service senior advisor after having a long text consultation regarding the signal problem of my iPhone. I'm not an American, so I'm not good at explaining in English, but I did my best. But she listened to my speech, and she sarcastically said what I was saying, ignored what I was saying, and repeatedly said it. When I asked her to hand my. case over because I wanted to talk to another senior manager, she started mocking me. I've never had this kind of experience talking to Apple before. If anyone knows, could you tell me the email or contact information that I can leave an official complaint with? I asked them in text, but they only tell me the product feedback webpage.
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Why can't we reach a professional support person? We're not getting paid I have a big problem with how I'm being charged for monthly services with no transparency - yet there's no support category for that and I have to turn to fellow users for answers. ?? How are others dealing with not getting professional service for such matters? Thanks. (Wow. One of the world's richest corporations can't provide customer service?)
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2 replies

ChitlinsCC

Level 7

21,140 points

Dec 29, 2018 8:05 AM in response to franzfrommontreal12

If online, contact corporate at the address and/or phone number found within > Contact - How to Contact Us - Apple

Alancito

Level 7

30,036 points

Dec 29, 2018 3:53 AM in response to franzfrommontreal12

Franz ~ If the service was in an Apple Store, you could write to the store manager — the address can be found HERE.

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where to provide employee feedback on service received?

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