Downloaded a new version of Itunes and now my suffle will not connect.

Question

Level 1

8 points

Downloaded a new version of Itunes and now my suffle will not connect.

I only am on iTunes about once or twice a year. I had no issues this summer, but when I tried to purchase new music the other day I was told I needed updates to Windows and iTunes. I did both. I had to manually remove Apple stuff before the new iTunes would load. Perhaps I removed too much? I have rebooted, removed and installed, but no luck. The "Device" options are grayed out and my device doesn't appear. If there is a way I need to add it, I can't find that option.

iPod shuffle (4th Gen)

Posted on Dec 29, 2018 8:45 AM

Answer 1

turingtest2

Level 10

280,629 points

Dec 29, 2018 3:28 PM in response to bephiker

Try these two sections, irrespective of what error messages you see. They may help with getting AMDS installed.

VC80 errors

The message "An error occurred during installation of assembly 'Microsoft.VC80.CRT, type="win32", version="8.0.50727.6195", publicKeyToken="1fc8b3b9a1e18e3b", processorArchitrcture=..." may occur because a particular library file is not included in the distribution package supplied with iTunes or won't install for some unspecified reason. Installing the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update before attempting to reinstall iTunes may help.

There are three files to choose from so you need to select the one that matches the processor architecture of your system, which should be noted in the error message.

vcredist_x86.EXE - 32-bit systems
vcredist_IA64.EXE - Itanium processors
vcredist_x64.EXE - other 64-bit systems

Missing api-ms-win-crt-runtime-l1-0.dll or api-ms-win-crt-heap-l1-1-0.dll errors

Try installing the Update for Universal C Runtime in Windows, then try installing iTunes again.

tt2

Answer 2

turingtest2

Level 10

280,629 points

Dec 29, 2018 12:30 PM in response to bephiker

See Troubleshooting issues with iTunes for Windows updates - Apple Community.

tt2

Answer 3

bephiker Author

Level 1

8 points

Dec 29, 2018 7:59 PM in response to turingtest2

The version I was using was from the store. I was forced to "upgrade"to make a purchase. Driver update and back to older version seems to have corrected the issue. Thanks!

Answer 4

turingtest2

Level 10

280,629 points

Dec 29, 2018 4:42 PM in response to bephiker

Are you using the iTunes64Setup.exe download or the version from the Microsoft Store? The old school installer may work better for you?

tt2

Answer 5

bephiker Author

Level 1

8 points

Dec 29, 2018 3:40 PM in response to turingtest2

Anything for Windows 10?

Answer 6

bephiker Author

Level 1

8 points

Dec 29, 2018 3:04 PM in response to turingtest2

Ugh. After 8 hours, I'm fried. I did try and rid my computer of all Apple software and reboot a few times and reinstall. The AMDS still doesn't appear. I downloaded 7-Zip, but I have no idea how to do anything with it to try and find the missing piece. Thanks for the ideas.

Answer 7

bephiker Author

Level 1

8 points

Dec 29, 2018 11:49 AM in response to turingtest2

This was very helpful. I was able to identify that I have no AMDS. This first "fix" I found for this just gave me an error message, so the hunt t fix the problem continues! Thanks for your help!