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virus help

anyone know how I can get rid of this virus.

iMac Line (2012 and Later)

Posted on Dec 29, 2018 6:16 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2018 11:32 PM

Hi Pizwizx1,


Force Quit Safari by pressing  Command + Option + Esc keys and select safari and press Force Quit.


Then restart Safari holding the Shift key. 


Then Empty the Caches 


Safari menu > Preferences > Privacy > Remove all website data. (This will also remove all history)


 If you dont want to remove the History


 Safari Preferences > Advanced 


Check mark the Show Develop Menu then choose Empty Caches from Develop Menu .


 

Go to the Safari menu > Preferences... > Extensions. If you see any Extensions that you do not recognise or understand, simply click the Uninstall button and they will be gone.


Go to the Safari menu > Preferences... > Security, and ensure that Safari blocks both fraudulent websites and popups.


Then download and run Malwarebytes Anti Malware For Mac using the link provided 


https://www.malwarebytes.com


If the problem persists contact Apple Support 


1800MYAPPLE


https://support.apple.com/en-au/contact



Hope that helps, have a nice day.

3 replies
Question marked as Top-ranking reply

Dec 29, 2018 11:32 PM in response to pizwizx1

Hi Pizwizx1,


Force Quit Safari by pressing  Command + Option + Esc keys and select safari and press Force Quit.


Then restart Safari holding the Shift key. 


Then Empty the Caches 


Safari menu > Preferences > Privacy > Remove all website data. (This will also remove all history)


 If you dont want to remove the History


 Safari Preferences > Advanced 


Check mark the Show Develop Menu then choose Empty Caches from Develop Menu .


 

Go to the Safari menu > Preferences... > Extensions. If you see any Extensions that you do not recognise or understand, simply click the Uninstall button and they will be gone.


Go to the Safari menu > Preferences... > Security, and ensure that Safari blocks both fraudulent websites and popups.


Then download and run Malwarebytes Anti Malware For Mac using the link provided 


https://www.malwarebytes.com


If the problem persists contact Apple Support 


1800MYAPPLE


https://support.apple.com/en-au/contact



Hope that helps, have a nice day.

virus help

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