virus help
anyone know how I can get rid of this virus.
iMac Line (2012 and Later)
anyone know how I can get rid of this virus.
iMac Line (2012 and Later)
Hi Pizwizx1,
Force Quit Safari by pressing Command + Option + Esc keys and select safari and press Force Quit.
Then restart Safari holding the Shift key.
Then Empty the Caches
Safari menu > Preferences > Privacy > Remove all website data. (This will also remove all history)
If you dont want to remove the History
Safari Preferences > Advanced
Check mark the Show Develop Menu then choose Empty Caches from Develop Menu .
Go to the Safari menu > Preferences... > Extensions. If you see any Extensions that you do not recognise or understand, simply click the Uninstall button and they will be gone.
Go to the Safari menu > Preferences... > Security, and ensure that Safari blocks both fraudulent websites and popups.
Then download and run Malwarebytes Anti Malware For Mac using the link provided
https://www.malwarebytes.com
If the problem persists contact Apple Support
1800MYAPPLE
https://support.apple.com/en-au/contact
Hope that helps, have a nice day.
Hi Pizwizx1,
Force Quit Safari by pressing Command + Option + Esc keys and select safari and press Force Quit.
Then restart Safari holding the Shift key.
Then Empty the Caches
Safari menu > Preferences > Privacy > Remove all website data. (This will also remove all history)
If you dont want to remove the History
Safari Preferences > Advanced
Check mark the Show Develop Menu then choose Empty Caches from Develop Menu .
Go to the Safari menu > Preferences... > Extensions. If you see any Extensions that you do not recognise or understand, simply click the Uninstall button and they will be gone.
Go to the Safari menu > Preferences... > Security, and ensure that Safari blocks both fraudulent websites and popups.
Then download and run Malwarebytes Anti Malware For Mac using the link provided
https://www.malwarebytes.com
If the problem persists contact Apple Support
1800MYAPPLE
https://support.apple.com/en-au/contact
Hope that helps, have a nice day.
If the pop-up reloads, force quit Safari (command - option/alt - esc) and reopen with the shift key held down. If that doesn't work, disconnect from the Internet, go to Safari/History and delete the website. Quit and reopen with the shift key held down. Then reconnect to the Internet.
Safari -Tech support scam pop-ups
Just to be clear: that message is a scam. Follow the advice already given to get rid of the fraudulent “support” alert.
virus help