virus help

Hi Pizwizx1,

Force Quit Safari by pressing  Command + Option + Esc keys and select safari and press Force Quit.

Then restart Safari holding the Shift key. 

Then Empty the Caches 

Safari menu > Preferences > Privacy > Remove all website data. (This will also remove all history)

 If you dont want to remove the History

 Safari Preferences > Advanced 

Check mark the Show Develop Menu then choose Empty Caches from Develop Menu .

Go to the Safari menu > Preferences... > Extensions. If you see any Extensions that you do not recognise or understand, simply click the Uninstall button and they will be gone.

Go to the Safari menu > Preferences... > Security, and ensure that Safari blocks both fraudulent websites and popups.

Then download and run Malwarebytes Anti Malware For Mac using the link provided 

https://www.malwarebytes.com

If the problem persists contact Apple Support 

1800MYAPPLE

https://support.apple.com/en-au/contact

Hope that helps, have a nice day.

If the pop-up reloads, force quit Safari (command - option/alt - esc) and reopen with the shift key held down. If that doesn't work, disconnect from the Internet, go to Safari/History and delete the website. Quit and reopen with the shift key held down. Then reconnect to the Internet.

Safari -Tech support scam pop-ups

Just to be clear: that message is a scam. Follow the advice already given to get rid of the fraudulent “support” alert.