My young daughter downloaded an app without my permission and has 7 day free trial and then I will be charged. I do not want this to occur. How do I cancel this. I have tried logging into my account but it does not allow me to cancel the subscription. Please help!!!!!!
iPhone 6s Plus
I would delete that app, then follow the steps provided here:
View, change, or cancel your subscriptions - Apple Support
If you still can't remove that subscription, contact iTunes Store Support filling out and sending them this form:
iTunes Store - Contact Us - Apple Support
To avoid such situations, I suggest that you set up Family Sharing: Set up Family Sharing - Apple Support
Regards and Happy New Year
Giulio
I would delete that app, then follow the steps provided here:
View, change, or cancel your subscriptions - Apple Support
If you still can't remove that subscription, contact iTunes Store Support filling out and sending them this form:
iTunes Store - Contact Us - Apple Support
To avoid such situations, I suggest that you set up Family Sharing: Set up Family Sharing - Apple Support
Regards and Happy New Year
Giulio
Thanks. All sorted. Just had to go into family sharing and aurthorise the account and then hey presto i terminated the subscription and it’s now gone. My advice to anyone when getting a new phone for their child ...,to take time out of your busy life and find the time to set up all the age appropriate stuff and turn off in app purchases.
You are logging into the account that the app was downloaded on : View, change, or cancel your subscriptions - Apple Support ? Does it show there, and if it does what options show for it ?
Yep. It had to be authorised by me then I got rid of it. Yay! Thanks
Glad you could work that out.
Happy New Year.
Giulio
Subscription mis purchased
