MacBook air and internet connectivity

To address a 'dead' reception spot in our house, we've added a netgear plug extender, plugged in about half way from the Virgin hub on the ground floor and the 'dead' area two storeys above. This has solved the problem for the PC desktop and a printer on the top floor. Our iPhones and iPad have had no connectivity problems since adding the extender, but our MacBook air now cannot connect to the internet. A dialog box asks for a WP2 password to do so and when our existing password (WPA/WPA2 Personal) is entered we get the msg. 'invalid password'.

The only way so far to get connected successfully seems to be to bring the MacBook air next to another apple device that is on and connected to the internet. We have to do this each time we wish to start a new internet session.

What is likely to be the problem? It doesn't seem to be the Virgin hub, or the extender, as our other devices are not experiencing any connectivity problems. Are there an obvious answer? The MacBook air was bought in 2014 and is running mac os high sierra v.10.13.6,

Help appreciated.

MacBook Air (2018 or later)

Posted on Jan 1, 2019 2:13 PM

Reply

Similar questions

1 reply

Jan 3, 2019 10:24 AM in response to patfrombristol

Hello patfrombristol,


Thanks for using Apple Support Communities. It sounds like you’re having trouble connecting to Wi-Fi on your MacBook. I’m happy to help. I suggest following the steps in the article below:


How to troubleshoot Wi-Fi connectivity - Apple Support


It may also help to update your Mac:


How to update the software on your Mac - Apple Support


I also suggest seeing if the issue persists in another user:


How to test an issue in another user account on your Mac - Apple Support


Should the above not help, you’ll want to contact Apple Support.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook air and internet connectivity

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.