I have an Airport Time Capsule that I bought in 2017 (I think it was refurbished). I tried putting the computer in safe mode but got the same response. I went to the Apple Genius Bar and it connected fine there. They did diagnostics to rule out a hardware issue. The guy said it's not 100% reliable etc....
Since all my other devices connect with no issues could it be the router because it's older?
It's set to WPA2Personal. I'm hesitant to buy a new router if that isn't the issue. I don't know enough about this stuff to make any sort of informed decision.
The guy at Apple said to try erasing macOS, if the issue persisted once I got home but when I started to go that got a warning that I would need an internet connection to restore. The guy at Apple said otherwise. Gotta say I am way under impressed with Apple's techs. It has gone far downhill from a few years ago. I was able to update the software while at Apple but that didn't fix the home issue.
The network seems fine. I am willing to contact xfinity if necessary.
I'd like to try to keep the MBP but will return it if I can't figure something out in the next few days. I have until the end of March to return it.
I'm concerned at the amount of work and time this has taken up given I just received it late Weds afternoon. I'm concerned this will continue to happen even if I manage to find a fix. I thought about exchanging it (purchased through Amazon) because that seemed to have worked for others (not everyone) but am not sure I won't have the same issue.
Are there ways to test the router? I googled to see whether the Time Capsule is compatible with M1 chips. it seems others are using it with no issues. Everything else--my other MPB, Air 4, iPhone, printer, no issues
Thanks for any other help
