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In game purchase.

Every time I try to purchase something in a game, it tells me my purchase could not be completed. I have money in my account, so I don’t know why this is happening.

Posted on Jan 2, 2019 8:01 AM

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Posted on Jan 2, 2019 8:03 AM

If you are also getting a message to contact iTunes Support, and if you haven't already done as instructed, you should contact them (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

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Question marked as Best reply

Jan 2, 2019 8:03 AM in response to tanner182

If you are also getting a message to contact iTunes Support, and if you haven't already done as instructed, you should contact them (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

In game purchase.

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