MacBook Air inserts hyphens into passcode

When I type my password into MacBook Air, a hyphen is automatically typed in. I can’t get into it any way as it does the same thing when I type my Apple password

Posted on Jan 2, 2019 2:25 PM

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Question marked as Top-ranking reply

Posted on Jan 4, 2019 2:46 PM

Hello and welcome to Apple Support Communities, AT2016.


If I understand your post correctly, when you try to sign in on your MacBook Air a hyphen seems to be added without you typing it. I'd like to help.


First, try these resets:


How to reset the System Management Controller (SMC) on your Mac


Reset NVRAM or PRAM on your Mac


If this issue continues after those resets, let's do some testing to narrow down the issue. Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes corrects the issue. This article will tell you how: Use safe mode to isolate issues with your Mac


If everything is working correctly in safe mode, but is not working when you get back to your user account, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.



Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

1 reply
Question marked as Top-ranking reply

Jan 4, 2019 2:46 PM in response to AT2016

Hello and welcome to Apple Support Communities, AT2016.


If I understand your post correctly, when you try to sign in on your MacBook Air a hyphen seems to be added without you typing it. I'd like to help.


First, try these resets:


How to reset the System Management Controller (SMC) on your Mac


Reset NVRAM or PRAM on your Mac


If this issue continues after those resets, let's do some testing to narrow down the issue. Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes corrects the issue. This article will tell you how: Use safe mode to isolate issues with your Mac


If everything is working correctly in safe mode, but is not working when you get back to your user account, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.



Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

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MacBook Air inserts hyphens into passcode

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