Activation Lock problem/Apple ID Disabled

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Activation Lock problem/Apple ID Disabled

My 7yo "genius" was playing with her mini Ipad then cried out Activation Lock. I tried to reset it, i reached to the area where I would have to enter the ID and password but then another problem came out -- Apple ID Disabled must reset password. Went in to reset password but then it was asking me to enter the phone number that was linked to it, what puzzling about it is Apple is not recognizing my phone number and this is the only phone number I have. Can some one help me?

Posted on Jan 2, 2019 6:22 PM

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Answer 1

i_rina

Community Specialist

Jan 4, 2019 2:20 PM in response to GCM345

Hi GCM345,

Welcome to Apple Support Communities. I understand you're having trouble with Activation Lock on your iPad, you're seeing an error that your Apple ID has been disabled, and the phone number you're using to unlock your account isn't recognized. I know how important it is to have access to your device and I want to help. First, I'd recommend that you verify you've used the following steps to help with your Apple ID being disabled: If your Apple ID is locked or disabled

If you're able to unlock your Apple ID, you can use the information in this article that explains more about Activation Lock and how to remove it: Find My iPhone Activation Lock

If you're unable to unlock your Apple ID account in order to remove the Activation Lock on your iPad, I'd recommend reaching out to Apple's Account Security team using this resource: Contact Apple for help with Apple ID account security

Best Regards.

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Activation Lock problem/Apple ID Disabled

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