family sharing billing issues

im on a family sharing icloud with my mom and my sister. they can both download apps with no issues but when i try i get a “there is a billing problem with a family members previous purchase” error message as seen in picture. any help??

Posted on Jan 2, 2019 10:24 PM

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Question marked as Top-ranking reply

Posted on Jan 4, 2019 4:57 PM

Hello luketipton59,


Thank you for using Apple Support Communities!


I understand from your post that you are receiving a message saying, "There is a billing problem with a family member's previous purchase. Ask the family organizer to update their billing information." The following article will provide you with the necessary information to update the family organizer's payment information which you may find helpful:


Family purchases and payments - Apple Support


Best Regards.

1 reply
Question marked as Top-ranking reply

Jan 4, 2019 4:57 PM in response to luketipton59

Hello luketipton59,


Thank you for using Apple Support Communities!


I understand from your post that you are receiving a message saying, "There is a billing problem with a family member's previous purchase. Ask the family organizer to update their billing information." The following article will provide you with the necessary information to update the family organizer's payment information which you may find helpful:


Family purchases and payments - Apple Support


Best Regards.

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family sharing billing issues

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