Apple iphone XR frozen

Apple iphone XR frozen during software update. Unresponsive during reboot try. Black screen with Apple Logo . Can not even reboot. What is the Next step ?

Posted on Jan 4, 2019 11:50 AM

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Posted on Jan 4, 2019 12:22 PM

Did you try the forced restart?


On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.


3 replies

Jan 4, 2019 12:04 PM in response to udor46

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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Apple iphone XR frozen

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