Apple Event: May 7th at 7 am PT

> Add to your calendar

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone Pro 11 frozen when updating

my iPhone pro 11 froze while downloading the new update. It is stuck with the apple logo and line beneath.

[Re-Titled by Moderator]

Posted on Jun 4, 2021 5:17 PM

Reply

Best reply

Level 7

31,481 points

Posted on Jun 4, 2021 5:19 PM

Try this first:

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios#:~:text=Press%20and%20quickly%20release%20the,logo%20appears%2C%20release%20the%20button.

If still frozen try this:

https://support.apple.com/en-us/HT201412

View in context

Similar questions

1 reply

Best reply

Level 7

31,481 points

Jun 4, 2021 5:19 PM in response to sailorsstreet

Try this first:

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios#:~:text=Press%20and%20quickly%20release%20the,logo%20appears%2C%20release%20the%20button.

If still frozen try this:

https://support.apple.com/en-us/HT201412

Reply

iPhone Pro 11 frozen when updating

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up