Problems with two factor authentication

Question

Level 1

8 points

Problems with two factor authentication

I have a 1st generation Apple TV and am trying to use it on a new TV. I logged out of my account and also iCloud and re-entered my Apple ID and password using the painful tiny remote and awful on screen keyboard. When I entered the password it displays an OK with a message to enter my password and the code generated on my iPhone. I again go through the painful process of entering my password PLUS the 6 digit code. A message appears that states I have entered the password incorrectly. This is an endless loop! It will NOT allow me to log in!!! WHAT AM I DOING WRONG!!!! I am desperate!

Posted on Jan 5, 2019 2:52 PM

Reply

Answer 1

Top-ranking reply

vazandrew

Level 8

40,834 points

Jan 5, 2019 5:18 PM in response to Bootenhoffer

If you have a small black box then that is a 2nd gen. In order to use 2 factor authentication you need to enter the password and code together, and there is a time limit. In order to not exceed the limit request the code after the password has been entered.

Reply

Answer 2

Bootenhoffer Author

Level 1

8 points

Jan 10, 2019 7:14 AM in response to vazandrew

Thanks your advice did the trick. This is a 1st generation Apple TV. It's slightly bigger and thiner than the generation 2. I have both generations. So to be clear if your Apple ID password is long and complex in other words secure, 2 Factor Authentication is very difficult to accomplish! Not only is the time out interval too short (About 30 seconds), I also blame it on the tiny and slippery Apple remote and ridiculously sensitive on-screen keyboard. I had to "Practice" speed typing the password plus code generated in the text on my phone like 4 times before getting it right in the time limit Apple allows. I set my phones' screen "Auto Lock" setting to "Never" so when the code appeared I would've to fumble with turning the phone screen on. Everyone recommends you use complex passwords but then their devices don't give you enough time to enter them or you forget them! Very frustrating!

Reply

Answer 3

vazandrew

Level 8

40,834 points

Jan 10, 2019 10:29 AM in response to Bootenhoffer

It happens, I figured as much. Not a problem. As I said that isn't necessary. If you type in your password first and then request the code you only have to key that in, which gives you plenty of time.

It will occur from time to time so I suggest doing it that way to avoid further frustration.

Reply

Answer 4

vazandrew

Level 8

40,834 points

Jan 10, 2019 10:26 AM in response to vazandrew

.

Reply

Answer 5

vazandrew

Level 8

40,834 points

Jan 10, 2019 7:42 AM in response to Bootenhoffer

Not a problem

If it really was a 1st gen (big aluminum box) then that it no longer has access to the iTunes Store and syncing isn’t supported on current versions of iTunes.

As for the 2 factor authentication. That is why it is recommended to enter the password and then request the code, as I suggested above.

Reply

Answer 6

Bootenhoffer Author

Level 1

8 points

Jan 10, 2019 8:09 AM in response to vazandrew

Oops! You are correct! I have 2nd and 3rd generation Apple TV's. Thanks for all your advice! Everything works now. Just have to be lightning fast on the online keyboard to make it happen. Hope I don't need to do that very often.

Reply

Problems with two factor authentication

Similar questions