help

Hello waddlerroom30, 

Thanks for reaching out in the Apple Support Communities. I know how much I use iTunes on my computer. To be sure that we’re on the same page; iTunes is not playing any sound, or you’re unable to adjust the sound. If that is correct, close iTunes and restart your computer. Once restarted, open iTunes and see if the same thing happens. 

If you’re still having volume issues only with iTunes, follow the steps in this article: Fix unexpected quits or launch issues in iTunes for Windows.

Let us know what happens, and have a great day!