Push Notification service error

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Level 1

9 points

Push Notification service error

OS X 10.14.2 - macOS Server 5.7.1 - 200 iPads

I am not more able to reach iPads from mdm server: the activities remains "suspended" and in the log I can see the following errors:

0:: [247] [2019/01/07 18:48:13.018] +++ Received Push Notification service error Error Domain=com.apple.APSProvider Code=13 "Service not responding" UserInfo={NSLocalizedDescription=Service not responding}

1:: [247] [2019/01/07 18:48:13.018] EXCEPTION: NilPtr <-[DMDevicemgrd activateAPNS] (DMDevicemgrd.m:498): "'((_apnsp))' is nil">

0:: [247] [2019/01/07 18:48:13.019] -[DMDevicemgrd _activateAPNSOnThread]: Unable to activate APNS. -[DMDevicemgrd activateAPNS] (DMDevicemgrd.m:498): "'((_apnsp))' is nil"

OR

1:: [247] [2019/01/07 18:46:30.503] EXCEPTION: NilPtr <-[DMDevicemgrd activateAPNS] (DMDevicemgrd.m:498): "'((_apnsp))' is nil">

0:: [247] [2019/01/07 18:46:30.504] -[DMDevicemgrd _activateAPNSOnThread]: Unable to activate APNS. -[DMDevicemgrd activateAPNS] (DMDevicemgrd.m:498): "'((_apnsp))' is nil"

1:: [247] [2019/01/07 18:47:13.011] -[DMDevicemgrd sendPendingPushNotifications]: APNS hasn't been initialized yet, unable to send push notifications

Thank you

Posted on Jan 7, 2019 9:51 AM

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Answer 1

Best reply

umigliore Author

Level 1

9 points

Jan 25, 2019 7:05 AM in response to osite2019

Ok, open Activity Monitor and look at Memory panel, and search for "apspd" process: in my case it used almost 70GB of RAM.

I resolved with these steps (on Mojave 10.14.2 with macOS Server 5.7.1):

stop the Device-Manager: (in terminal) "serveradmin stop devicemgr"
in Activity Monitor, quit "apspd" process
move all the plist file of push manager service sudo mv /Library/Preferences/ApplePushServiceProvider/com.apple.apspd.plist* /tmp
restart the service "serveradmin stop devicemgr"

cfr https://discussions.apple.com/thread/6536842

Can you elaborate your answer? We have the same problem but dont understand your solution.

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Answer 2

umigliore Author

Level 1

9 points

Jan 10, 2019 1:05 PM in response to umigliore

Update: I found that was apsd process that used almost 70GB RAM (on a 16 GB system) and several other processes crashed.

I resolved cleaning corrispondent plist and restarting process.

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Answer 3

Jan 25, 2019 6:00 AM in response to umigliore

Can you elaborate your answer? We have the same problem but dont understand your solution.

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Answer 4

Jan 28, 2019 1:14 AM in response to umigliore

Thank you very much for your reply. Meanwhile I had already removed the plist files and voila push is working again. :-)

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Push Notification service error

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