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Cellular update failed.

My iPhone says that the cellular update failed. My carrier is Verizon and I have an iPhone 7. I have restarted and factory reset my iPhone and have removed and reinserted the SIM several times. Some of these allow me to reconnect my phone to Verizon for a few hours at a time, but eventually my phone says it is searching for a network, and then either says no service or says cellular update failed. When I go to the about menu in settings, there is no carrier update notification, and I cannot update cellular settings through iTunes. The support forum says that this may be an issue with the cellular modem. Please advise.

iPhone 7

Posted on Jan 7, 2019 4:56 PM

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Question marked as Top-ranking reply

Posted on Jan 7, 2019 6:01 PM

Unfortunately this appears to be your problem -->If you see a Cellular Update Failed or Apple Pay Not Available alert after iOS update or restart - Apple Support You need to contact Apple support or take it to an Apple store to resolve it. Genius Bar Reservation and Apple Support Options - Apple

4 replies

Jan 7, 2019 5:29 PM in response to HFfatal

If it was an issue with the cellular modem it would never work. The fact that it works sometimes means that there's probably a different issue. Go to Settings/General/About and look at the modem firmware version. If it is not blank this is not your issue.


Have you checked to see if this applies to you? -->iPhone 7 Repair Program for "No Service" Issues - Apple Support. I suspect it doesn't either, as this problem isn't intermittent - it just stops working altogether.


What is a possibility is a local Verizon network outage; that would explain the intermittency.


It's also possible that it's a loose, but not broken antenna connection in the phone.



Cellular update failed.

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