Macos cant get into recovery or even internet recovery mode

Hy guys!


I have an issue. I formated my machine (macbook pro 13 2017) and now i want to reinstall macos.


Now with using command + r i cannot get into the disk utility and it automatically puts me into internet recovery. However it sais the following install after the spinning globe icon:


apple.com/support -3403F


and yes my internet is fine btw.


Thanks in advance for the assistance

MacBook Pro Retina (2015 and later)

Posted on Jan 8, 2019 11:23 AM

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Question marked as Top-ranking reply

Posted on Jan 8, 2019 12:06 PM

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.


Also, make certain the Date&Time and Time Zone are correct within 5 minutes.

4 replies
Question marked as Top-ranking reply

Jan 8, 2019 12:06 PM in response to razieee

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.


Also, make certain the Date&Time and Time Zone are correct within 5 minutes.

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Macos cant get into recovery or even internet recovery mode

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