I purchased Beauty and the Beast (Original Motion Picture Soundtrack) from Apple. The album downloaded to my iPhone, but 4 songs are split into a separate album. This is unacceptable because I cannot listen to the Musical without manually creating a Playlist.
I paid for a single Album, and Apple should make sure that they product they provide works properly.
Who do I contact in Apple to report a problem with purchased content?
iPhone 6s Plus
Yes, I have iTunes Match, and yes, I had to manually add each track of the album back to the iCloud Music Library. That resulted in the album showing up on my iPad and my iPhone. But that was not the end of the journey.
At that point, I once again had one album in iTunes on my PC, and two albums on my iPhone and my iPad.
Then I repeated the +X trick. Within seconds, the album and the album artist fields reflected the X. But still two albums. Then I completely reset the album with something else, same result. Ultimately, after I reset the album and album artist fields to their normal value, I had to uncheck "Album is a compilation of songs by various artists".
Once that was UNCHECKED, THEN the album became one. All in all it took over an hour of my personal time to clean up this album. I should NEVER have had to manually edit the values of a purchased album. The only side benefit to my waiting and painstakingly going through this process was that I had time to add album to the couple dozen of albums in iTunes Match that were missing artwork and which Apple couldn't determine the proper artwork to use. (But I admit many of my CDs are obscure Classical Music CDs which don't exist in the iTunes Store.).
Yes, I have iTunes Match, and yes, I had to manually add each track of the album back to the iCloud Music Library. That resulted in the album showing up on my iPad and my iPhone. But that was not the end of the journey.
At that point, I once again had one album in iTunes on my PC, and two albums on my iPhone and my iPad.
Then I repeated the +X trick. Within seconds, the album and the album artist fields reflected the X. But still two albums. Then I completely reset the album with something else, same result. Ultimately, after I reset the album and album artist fields to their normal value, I had to uncheck "Album is a compilation of songs by various artists".
Once that was UNCHECKED, THEN the album became one. All in all it took over an hour of my personal time to clean up this album. I should NEVER have had to manually edit the values of a purchased album. The only side benefit to my waiting and painstakingly going through this process was that I had time to add album to the couple dozen of albums in iTunes Match that were missing artwork and which Apple couldn't determine the proper artwork to use. (But I admit many of my CDs are obscure Classical Music CDs which don't exist in the iTunes Store.).
Download or transfer the purchase to iTunes, remove it from the phone, fix it up in iTunes, add it back to the iPhone.
If iTunes shows multiple instances of an artist or an album then what generally works is to select all related tracks and use Get Info to add say a trailing X to each of the fields that the tracks should have in common:
Apply the change which merges things together, then remove the excess characters. Occasionally it may help to close and reopen iTunes between the two renaming operations. Part of a compilation should also be set consistently.
* If tracks are to be synced to a non-iOS device there should be a common Artist and/or the album should be set as a Compilation.
Use the songs view and display the fields Album, Sort Album, Album Artist, Sort Album Artist, Artist and Sort Artist side by side so you see whether or not it is appropriate to edit Artist and if sort values could be causing any further problems. See Grouping tracks into albums for more help if required.
One further tip for really stubborn duplicates. At one point I had three lots of Various Artists in the artists view of my iTunes Match library that wouldn't respond to the usual trailing X treatment. What I found worked was to add the trailing X to start with, but then with each group that iTunes wanted to keep separate start typing a value and let iTunes autocomplete from say Var... to Various Artists. Picking from the autocomplete lists seemed to work when pasting/editing the whole value didn't.
tt2
Do you have either Apple Music or iTunes Match? That would explain how an edit made in iTunes was reflected on the phone without syncing. If so then the process of hiding the album has likely removed it from the iCloud Music Library, even though you have since unhidden the purchase. Select the tracks in iTunes, right-click, use Add to Library, and they should pop back up on the phone.
tt2
That is a general purpose solution that will fix multiple album covers whenever they arise. You may find that deleting something you've added to the library and then adding it back again will work. You can report issues with recent purchases at https://reportaproblem.apple.com/.
tt2
Well, it was perfectly correct in iTunes. However, my Beethoven album was not.
So, I fixed my Beethoven album in iTunes and it was immediately (within 30 seconds) fixed on my iPhone.
I then deleted the Beauty and the Beast album on my iPhone, and on iTunes, then I went into iTunes and Unhid the album.
However, the album is NO LONGER VISIBLE on my iPhone nor my iPad.
Oh - And you can't report a problem with an Album if you purchased it more that 90 days ago. So I CAN"T REPORT THE PROBLEM to Apple.
Perhaps I should go to the Apple Store and make their Apple Genius fix it.
Seriously?? If I went to Walmart and purchased a CD album, and got home and found that they had randomly split tracks between two CDs, I would not expect to be told to put the tracks on my PC and burn a new disc with a combined set. Ridiculous.
This phenomenon also happened with The Hunchback of Notre Dame, which I purchased from Apple.
APPLE has to make good on their product offerings. I purchased it from Apple, It is being run on an Apple device. I should be able to listen to my purchased product in its intended format.
To say that I must manually fix a purchased product so that it works properly is the height of lunacy.
What I want is: how to contact Apple to get my purchased product fixed?
Or where can I send the invoice for my billable time to repair a defective product.
You should have been able to select the tracks in a batch, e.g. select first track, shift-click last track, then use the context menu to add them to the library, get info, etc. in one hit. Anyway now that you have the tools in your arsenal you should find that the next split album in your library is much easier to fix.
tt2
iPhone / iTunes - Purchased Album split
