My purchased music was removed from iPhone remotely.

Bought a complete album from iTunes and everything downloaded fine to phone. Now songs are missing. When in iPhone library it has the option to "Show Complete Album" button. In the iTunes store when looking up the album it says the missing songs are "Purchased" while the rest of the album says "Play". The iTunes store will not allow me to redownload the fraudulently removed songs. I did not remove any of the songs or buy them on the computer then transfer to phone. Everything music wise has been done more or less from the iPhone. I have not and will not subscribe to the "Apple Music" service. I want to buy the music not rent it. I understand if some entity no longer wants Apple to sell their music not being able to redownload it, but remotely removing paid for product after the fact? How does one fix this or what support group needs contacting?

Posted on Feb 21, 2022 3:59 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 21, 2022 4:12 PM

If the tracks say purchased then they have been hidden. To unhide them open the iTunes Store, scroll up and tap on Apple ID to view Apple ID and look in Hidden Purchases to unhide and download.

Similar questions

3 replies

Feb 21, 2022 5:42 PM in response to picas

That worked.


Thank you.


However, it does not address the problem of why they were hidden or how they were removed from the iPhone to begin with. I very rarely use iTunes on the computer everything is done and stored on the iPhone. The "hidden" songs had been downloaded upon initial purchase so now the concern is how they were remotely removed. Is there a setting to enable so this does not happen in the future?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My purchased music was removed from iPhone remotely.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.