Exchange Email through GoDaddy asking for password, deleting account, etc

I just bought a 2018 MacBook Pro (refirb, 15in, 2.9 i9, 32gbs RAM, 1T, running 10.14.2) and used migration assistant to transfer all of my files and presets. I added my two exchange emails that run through GoDaddy to internet accounts, they added to the Mail app and everything was great for about 15 minutes.


Since then - a week ago - both email accounts spur the request "Account Password Required." The notifications would happen anywhere from every 20 seconds to 30 minutes and have been happening consistently. Now it another issue has begun where one of the accounts which my contacts are attached to automatically deletes from the computer every time the password notification comes up, forcing me to set up the internet account all over again.


I've talked with 3 different Apple technicians, have a scheduled call with an engineer tomorrow, and have talked with GoDaddy. The team at GoDaddy do not understand why the issue is happening and Apple has had no answers.


I have already tried the following:

• Password entry in SafeBoot

• MacOS reinstallation

• Delete and reinstall internet accounts

• Change passwords

• Delete all exchange information from Keychain

• PRAM reset

• Unselect "Automatically check server connections" from both accounts under Mail preferences


A few other things worth noting:

• These accounts have worked flawlessly for years up until High Sierra.

• My previous MacBook Pro (late-2013) ran the accounts well up until updating to High Sierra a day ago. However, it is not deleting accounts or giving notifications nearly as often.

• The problem seems to intensify when internet connect is spotty or drops

• I've had some strange occurrences with the new computer - computer starting up when fully shut down by hitting shift of control keys, turning on as soon as opening from box without power button, hard drive not mounted, wifi dropping consistently (I have a poor network but my 2013 model disconnected far less)


At this point, with the regularity of the notification and account deletion, it's almost impossible to get any work done. Im almost at my end with this situation. Any help would be greatly appreciated.

MacBook Air (2018 or later)

Posted on Jan 10, 2019 7:50 AM

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6 replies

Jan 10, 2019 9:59 AM in response to philmorecreative

This sounds like an incompatible 3rd party item was Migrated back in10.13 & is now worse in 10.14


Post a report from this please...


EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.


http://www.etresoft.com/etrecheck

Jan 10, 2019 10:12 AM in response to BDAqua

Performance: Excellent


Major Issues: None


Minor Issues:

    These issues do not need immediate attention but they may indicate future problems. 


    Time Machine auto backup disabled - Time Machine auto backups are disabled.

    Heavy RAM usage - This machine is using a large amount of RAM.

    Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

    Clean up - There are orphan files that could be removed.

    Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    32-bit Apps - This machine has 32-bits apps that may have problems in the future.

    Abnormal shutdown - Your machine shut down abnormally.


Hardware Information:

    MacBook Pro (15-inch, 2018)

    MacBook Pro Model: MacBookPro15,1

    1 2.9 GHz Intel Core i9 (i9-8950HK) CPU: 6-core

    32 GB RAM - Not upgradeable

    BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2400 ok

    BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2400 ok

    Battery: Health = Normal - Cycle count = 9


Video Information:

    Intel UHD Graphics 630 - VRAM: 1536 MB

    Radeon Pro 560X - VRAM: 4096 MB

    Color LCD 3360 x 2100


Drives:

    disk0 - APPLE SSD AP1024M 1.00 TB (Solid State - TRIM: Yes)

    Internal PCI-Express 8.0 GT/s x4 NVM Express

        disk0s1 - EFI [EFI] 315 MB

        disk0s2 [APFS Container] 1.00 TB

            disk1 [APFS Virtual drive] 1.00 TB (Shared by 4 volumes)

                disk1s1 - Macintosh HD (APFS) (Shared - 830.68 GB used)

                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used)

                disk1s3 - Recovery (APFS) [Recovery] (Shared - 517 MB used)

                disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)


    disk2 - LaCie Rugged Mini USB3 4.00 TB

    External USB 5 Gbit/s USB

        disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk2s2 - J**************9 (Journaled HFS+) 4.00 TB (841.90 GB used)


Mounted Volumes:

    disk1s1 - Macintosh HD 1.00 TB (167.72 GB free)

        APFS

        Mount point: /

        Encrypted


    disk1s4 - VM [APFS VM] (Shared - 1.07 GB used)

        APFS

        Mount point: /private/var/vm

        Encrypted


    disk2s2 - J**************9 4.00 TB (3.16 TB free)

        Journaled HFS+

        Mount point: /Volumes/J**************9


Network:

    Interface en8: USB 10/100/1000 LAN

    Interface en7: iPad

    Interface en0: Wi-Fi

        802.11 a/b/g/n/ac

    Interface en6: iPhone

    Interface en5: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge

    Interface bridge0: Thunderbolt Bridge 2

        iCloud Quota: 122.19 GB available


System Software:

    macOS Mojave 10.14.2 (18C54) 

    Time since boot: About 2 hours


Security:

    GatekeeperEnabled

    System Integrity ProtectionEnabled


Unsigned Files:

    Launchd: /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist

        Executable: /Applications/Private Internet Access.app/Contents/MacOS/run.sh --startup

        Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/LaunchDaemons/com.lacie.LaCieDesktopManagerDaemon.plist

        Executable: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LaCieDesktopManagerDaemon

        Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/LaunchAgents/com.lacie.LaCieDesktopManagerAgent.plist

        Executable: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LDM --args -daemon

        Details: Exact match found in the whitelist - probably OK

Jan 10, 2019 10:13 AM in response to philmorecreative

32-bit Applications:

    17 32-bit apps


Kernel Extensions:

    /Library/Application Support/Malwarebytes/MBAM/Kext

        [Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.6 - SDK 10.14)


    /Library/Extensions

        [Not Loaded] AX88179_178A.kext (WEI LU SU, 1.8.0 - SDK 10.10)


    /System/Library/Extensions

        [Not Loaded] LaCieScsiType00.kext (1.9.1 - SDK 10.5)


System Launch Agents:

    [Not Loaded] 16 Apple tasks

    [Loaded] 159 Apple tasks

    [Running] 124 Apple tasks


System Launch Daemons:

    [Not Loaded] 36 Apple tasks

    [Loaded] 176 Apple tasks

    [Running] 122 Apple tasks

    [Other] One Apple task


Launch Agents:

    [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-01-04)

    [Running] com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2018-05-14)

    [Loaded] com.lacie.LaCieDesktopManagerAgent.plist (? fa9aef6c - installed 2019-01-10)

    [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-12-18)

    [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-12-07)

    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-12-18)


Launch Daemons:

    [Loaded] com.lacie.LaCieDesktopManagerDaemon.plist (? f806c6ee - installed 2015-08-12)

    [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-01-06)

    [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-12-07)

    [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-09-24)

    [Other] com.easeus.dataprotectbackup.plist (? 37b1c146 - installed 2017-11-28)

    [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-12-18)

    [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-11-29)


User Launch Agents:

    [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-11-23)

    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-12-10)

    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-12-18)

    [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2019-01-08)


User Login Items:

    Dropbox.app (Dropbox, Inc. - installed 2019-01-09)

         (/Applications/Dropbox.app)


    EOS Utility.app (Canon Inc. - installed 2019-01-03)

         (/Applications/Canon Utilities/EOS Utility/EOS Utility.app)


Internet Plug-ins:

    FlashPlayer-10.6: 25.0.0.171 (installed 2017-05-09)

    Flash Player: 25.0.0.171 (installed 2017-05-09)

    QuickTime Plugin: 7.7.3 (installed 2018-11-30)

    AdobeAAMDetect: 3.0.0.0 (installed 2019-01-04)


Safari Extensions:

    AdGuard AdBlocker.safariextz - adguard - http://adguard.com (installed 2018-10-31)

    Ad Blocker.safariextz - FIPLAB Ltd - https://fiplab.com (installed 2018-10-31)

    Pin It Button.safariextz - Pinterest, Inc. - http://www.pinterest.com/ (installed 2015-11-23)

    Grammarly for Safari.safariextz - Grammarly - https://www.grammarly.com (installed 2018-09-19)


Time Machine:

    Skip System Files: 

    Mobile backups: 

    Auto backup: No

    Volumes being backed up: 

    Destinations: 

        J**************9 [Local]

            Total size: 0 B

            Total number of backups: 0

            Oldest backup: 

            Last backup: 

        P***************1 [Local]

            Total size: 4.00 TB

            Total number of backups: 1

            Oldest backup: 2015-12-15 01:52:15

            Last backup: 2015-12-15 01:52:15

        L***e [Local] (Last used)

            Total size: 6.00 TB

            Total number of backups: 2

            Oldest backup: 2018-06-25 14:56:13

            Last backup: 2018-09-26 14:07:41

Jan 10, 2019 2:11 PM in response to BDAqua

Thanks for the idea BDAqua! Unfortunately I gave that go and suffered the same results. It has now climaxed to the point where one of my accounts is constantly deleted. I will sign in and almost immediately receive the password notification and it will disappear from my internet accounts, taking a large amount of my contacts with it.


Thankfully I have a scheduled appointment call with an Apple engineer tomorrow.

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Exchange Email through GoDaddy asking for password, deleting account, etc

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