iMac running slow; hard drive about half full; can't sign in to Mail accounts; Safari dragging

I have a seven-year-old iMac that's been running on Monterey for about a month. It had been running slowly before that, but I erased a bunch of large folders (after moving them to an external drive) and brought my storage down to about 5G on a iT hard drive. (and, yes, I emptied my Trash!). Now I can't download my mail; all attempts to get signed in have failed at my end because it's running so slowly. But every time I "sign in," even though I get an "authentication failed" message, I also get an email from AOL (read on a different device) that someone signed in on my account just then. So AOL is getting the message, but the computer isn't. And Safari is running so slowly that I have trouble getting onto websites, including Microsoft (which I need so that I can get Microsoft 365) and AOL. I've already restarted the offending computer in Safe Mode and then rebooted it again; no improvement.


What next?

iMac 21.5″, OS X 10.11

Posted on Jul 18, 2022 7:01 PM

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Posted on Jul 18, 2022 10:19 PM

There may be several things going on. Hard to tell without being there in person.


If you are able to, download and run Etrecheck and paste the output here using the Additional text button below. It looks like a piece of paper with a corner folded. Etrecheck output provides information about your hardware and software installations, but no identifiable information (you can verify this before pasting in the output). Etrecheck may allow people reading this to diagnose your problem(s) and devise a fix.


I know some people using Monterey on a mechanical HDD with APFS, most find it intolerable, but some are ok with it. Apple considers a 7-year old computer "obsolete," it would put priority on the newer units with SSDs and the demands of a modern file system (APFS) and the latest operating system (Monterey) do result in older mechanical drives running very slowly, relatively speaking. Does yours have an SSD or an HDD? You can tell with About This Mac, Etrecheck will also show the type of drive. By the way, a failing internal drive (not uncommon after 7 years) will also exhibit the symptoms you have experienced, Etrecheck also provides information about the health of the drive. You can also boot into Recovery and run Disk Utility to check your drive's file system. To check the hardware health, download and run DriveDX.


My wife's iMac was a 2015 model and with a mechanical HDD, was extremely slow. I replaced her internal drive with a 1 TB SSD, the total cost was about $150, including the drive. Replacing the drive yourself is possible but very intricate and challenging so I had a professional (Apple Authorized) do it. It's like a new computer now, maybe 10x or 20x faster than it was before.


https://bombich.com/blog/2019/09/12/analysis-apfs-enumeration-performance-on-rotational-hard-drives


For your email, are the AOL accounts accessible through the AOL web interface? If yes, then your email is all there, but something in the Mac configuration is not right. Is the email coming through an IMAP account? If it is an IMAP account, you can try deleting the email accounts and recreating them so everything in the email is starting fresh. For an IMAP account, it should simply redownload all the email on the server to get you up to date, which may take a while.

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Question marked as Top-ranking reply

Jul 18, 2022 10:19 PM in response to GrammaHobbit

There may be several things going on. Hard to tell without being there in person.


If you are able to, download and run Etrecheck and paste the output here using the Additional text button below. It looks like a piece of paper with a corner folded. Etrecheck output provides information about your hardware and software installations, but no identifiable information (you can verify this before pasting in the output). Etrecheck may allow people reading this to diagnose your problem(s) and devise a fix.


I know some people using Monterey on a mechanical HDD with APFS, most find it intolerable, but some are ok with it. Apple considers a 7-year old computer "obsolete," it would put priority on the newer units with SSDs and the demands of a modern file system (APFS) and the latest operating system (Monterey) do result in older mechanical drives running very slowly, relatively speaking. Does yours have an SSD or an HDD? You can tell with About This Mac, Etrecheck will also show the type of drive. By the way, a failing internal drive (not uncommon after 7 years) will also exhibit the symptoms you have experienced, Etrecheck also provides information about the health of the drive. You can also boot into Recovery and run Disk Utility to check your drive's file system. To check the hardware health, download and run DriveDX.


My wife's iMac was a 2015 model and with a mechanical HDD, was extremely slow. I replaced her internal drive with a 1 TB SSD, the total cost was about $150, including the drive. Replacing the drive yourself is possible but very intricate and challenging so I had a professional (Apple Authorized) do it. It's like a new computer now, maybe 10x or 20x faster than it was before.


https://bombich.com/blog/2019/09/12/analysis-apfs-enumeration-performance-on-rotational-hard-drives


For your email, are the AOL accounts accessible through the AOL web interface? If yes, then your email is all there, but something in the Mac configuration is not right. Is the email coming through an IMAP account? If it is an IMAP account, you can try deleting the email accounts and recreating them so everything in the email is starting fresh. For an IMAP account, it should simply redownload all the email on the server to get you up to date, which may take a while.

Jul 18, 2022 7:28 PM in response to GrammaHobbit

Two things:


1) You deleted files and now Mail and other stuff doesn’t work. Try booting into Recovery and reinstall the MacOS. It probably won’t help, however, in which case I would consider erasing the internal drive, reinstalling a fresh MacOS, then migrate just user accounts and files (no applications, no settings, no other items) from your most recent backup. You need an RELIABLE backup for this. Alternatively, can you describe exactly what you deleted? If it included folders or files from your Library, then the associated applications may stop working. Can you move those files and folders back to their original locations?


2) For slowness, if you have a mechanical drive (HDD) or fusion drive, those run very slowly under Monterey with APFS drive configuration (APFS is mandatory for Monterey). The only solution is to use an external SSD as your boot drive or replace the internal HDD with an SSD.



Jul 19, 2022 7:09 AM in response to GrammaHobbit

The suggestion to run Etrecheck is in case something else that was installed is causing some of the problem. My wife's 2015 iMac with a mechanical drive was still usable, just very slow. We did not have those issues with passwords taking too long to enter or be recognized. But our slowness went away with the new SSD.


Apple Stores might not be willing to work on an "obsolete" computer due to policy and to no longer stocking the needed parts. You should ask before going. The independent Apple Authorized Service Providers do work on older computers and can help you locate the appropriate new SSD. AASP also seem to sometimes be lower cost than Apple Stores. Apple's online support section of their web site often lists AASP providers and sometimes you can even make an appointment with one through the Apple system.


If it were me, I would run Etrecheck and post the results here and also check the disk health via Disk Utility and DriveDX, before scheduling a disk replacement. Just in case the issue is actually something else. For us (and apparently many who have posted here), the new SSD was the answer. The iMac boot time went from 3-5 minutes to about 20 seconds with the new SSD.

Jul 19, 2022 4:05 PM in response to steve626

The iMac in question was running so slowly that the last thing I wanted to do was to add another piece of software. We actually don't have a whole lot of software on that computer that didn't come with it, and we hadn't installed anything new in the last year or so. Anyhow, I found an Apple authorized outfit in the Yellow Pages and called them this morning. Their thoughts were that, considering the age of the computer and the symptoms it was showing, the hard drive (which was the original) was probably failing. We took the offending iMac in this afternoon, and we're getting an SSD installed, with 2T of space so that I have the room to copy my better pictures into Photos and be able to locate shots easily and work with them there. Hopefully the new drive will solve the whole problem.

Jul 19, 2022 6:52 AM in response to steve626

Our email is "all there"; we're both able to read it on our laptop. It's just a bit of a pain, with the two of us "playing tug-of-war" with the laptop. It's just that the desktop computer is running so slowly that we can't get the passwords to work on it or get reliably onto the AOL website. And Keychain didn't save the AOL passwords, so that's no help.


I guess we'll have to see about replacing the hard drive. That might solve the problem. Yes, it's an HDD. I already knew that. The one Apple-authorized repair service that we knew about in our area closed shop a few years back; I'll have to check around and see whether there's another one in the area. Otherwise, we'll have to take it to the Apple store and see whether they will do it.


Jul 18, 2022 9:30 PM in response to steve626

1) Mail wasn't working at all, and Safari was dragging its feet badly, well before I removed those files. In fact, my husband's AOL account stopped working back in April, and mine stopped collecting mail in June. The computer was running on the original El Capitan OS at that time. Neither account recognizes our passwords. And that was before I upgraded the OS to Monterey. In fact, I thought that upgrading to Monterey might fix the Mail problem (it didn't). At the time, I had only about 160G of space left on my 1T hard drive, and I blamed the foot-dragging problems on an overloaded drive. That's why I removed the files. I copied all of my personal photos out of Pictures (leaving a collection of scanned family photos so that I'd still have something in the Pictures file on the internal drive) and onto an external drive. One folder alone, containing all my digital photos from 2010 to 2019, had nearly 500G of data in it. I copied the photo folders onto an external hard drive, and I've been comparing the size of each subfolder on the external drive with the original on the internal drive before deleting any files on the internal drive. And all I've deleted so far are seven years' worth of digital photos. Nothing else has been touched. And that took my available space up from around 160G to over 500G on that 1T drive. So that shouldn't be the problem. Incidentally, I do have an up-to-date backup (I use a 4T external hard drive with Time Machine for backups), but now I'm wishing that I still had a backup with my old El Capitan on it. Because we're on a limited budget, I got the 4T drive for Time Machine and (after I'd gotten a complete backup on the new drive) wiped my 2T drive that I'd been using for backups and put the photo files on that drive.


I just changed my AOL password successfully, but the Mail program runs so slowly that I keep getting screen messages back that say "authentication failure." But at the same time, I'll get an email from AOL that someone signed into my email account from that computer. So the problem isn't with AOL; it's with the slow computer.


2) I'm wondering why Apple okayed Monterey for older computers (the ones with HDDs) if it works properly only on an SSD drive. I'm not sure what replacing the internal HDD with a 1T SSD drive would cost, and I don't have any desk space for additional external drives. The computer in question has four USB-A ports, and they're already taken up with the scanner, the backup drive, the external drive with the photo files, and a 4-port hub that has the keyboard and the mouse plugged into it. And our current budget won't allow for a new computer, either.

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iMac running slow; hard drive about half full; can't sign in to Mail accounts; Safari dragging

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