Apple CarPlay problem with 2019 Acura RDX and iPhone X

I’ve been having the same issue with my 2019 RDX and iPhone 8 Plus. I went to my local Acura dealer and he said that I was the second or third person the same day reporting the problem. He appeared to be reading from an Acura technical notice and after confirming all software was put to date, turning the phone on and off and confirming that I’m using an Apple issued power cord, the notice says that Acura is working on a software update but no one knows when it’s coming. Finger crossed that’s the issue and it won’t take long.

Having the same issue xs max with 12.1.4 iOS and my car is a 2019 Chevy camaro I’m starting to believe apple is to blame for this for the simple fact that it’s across multiple vehicle brands and the only thing that’s the same across all the vehicle brands is that we have iOS 12.1.4 and we have iPhone X and up

UPDATE: I went to the dealership for an unrelated issue and asked the tech if they could do something about this glitch. I have a 2019 Acura RDX and an iPhone X running latest iOS version. After having to fill in the dealership on the situation (they claimed knew nothing about it...) they offered to look into it. When I got the car back they said they did not find anything wrong but did an update on the Acura Software and did a "reboot" of the car system after that and it seemed to have helped! I have not seen the issue back since but once (knock on wood) . I did not do a wipe on my phone nor was that recommended to me though. Acura of course blames Apple and I am sure Apple blames Acura. We'll see how this goes, hopefully they can fix this soon, its really annoying when it happens.

I have the same problem. 2019 RDX. IPhone 6+. All up to date. The fact that various brands of cars and iPhones models have the same problem suggests it’s an Apple glitch. It’s really a problem when you’re relying on maps and everything cuts out. How can Apple be made to address this issue?

I have had this problem since day one with this car and Iphone X. It's not just Apple's problem. I've used my phone on other vehicles flawlessly, like 2 different Nissan Rogue rental cars. No cut outs, no problems whatsover. I come back to my 19 RDX and it cuts out every few minutes. Acura has been no help. There is clearly something amiss with their software, or at least a combination of their software and Apple's that maybe some other manufacturers are experiencing also. Apple really needs to help figure this out. This is getting very old.

This solution was posted on the Acurazine users forum and several owners of the 2019 RDX, including me, have had success getting CarPlay to work using it:

”I was plagued with random carplay disconnects on my commute. On my hour commute, it was typical for my iphone to lose connection to carplay 2-3 times. The 3 finger reboot was only a temporary solution. What worked for me was performing a factory data reset. Settings->System->Factory Data Reset. It was a pain setting up all my radio and sirius presets all over again, but it's been over 2 weeks and I haven't had a single disconnect since.”

Hope it works for you.

Well, I did the factory data reset and haven't had any disconnects in about 2 hours of driving. Even if it's a few week fix, I'm happy resetting again. Only take a couple of min to get my stuff set up again. I wish for a permanent fix, but this will work for now. Thanks for posting Slackmack.

I just got the RDX - when using carplay - my issue is when using some apps while speaking on the phone - the other person can no longer hear me. For example - if I use Google Maps - at times the person I am speaking can no longer hear me. Same when I open Instagram or Dropbox while on a phonecall. I was on phone yesterday and had a whatsapp message - and then person I was speaking to couldn't hear me. Anyone have this issue? I call Acura dealer and they have no idea.

I have an 8plus and CarPlay worked without issue for about 7 months then complete fail. I have tried all the suggested ways to get CarPlay working again but nothing. I tend to blame Acura as my 2019 RDX has other ongoing software issues as well (mostly with the radio).

I have an Apple iPhone 8 and have the same problem as described by everyone else. The phone (outgoing voice) disconnects and re-connects, with for apparently not reason. I can however, still hear the person I'm connected to.

The Acura Infotainment software/system, is the Not Ready for Prime Time equipment. It's been nothing buy aggravation since I bought my 2019 RDX, 5 months ago. Acura is the absolutely worst manufacturer to deal with, no wonder their sales have been in a tailspin, for the last 8 years.

I also have had this problem on my 2019 RDX. I have an iPhone 7+ and my husband has an iPhone X. Both do the same thing. We have switched cables, installed all updates to no avail. Now additional input, my husband has a 2017 Ford Explorer with CarPlay and both our phones work flawlessly. Do the math...it’s Acura with a bug.

As a software tester, this puzzle has driven me crazy. There is no logic to when this happens and lately it has only gotten worse (no updates to car or phone, so what is it?)

i just tried the factory reset and will see what happens.

I too have had this problem since I've had this car. I have the A-Spec and iPhone XS Max with latest SW. Not sure if anyone above has reported this, but the problem is twofold. When it cuts out it also cuts off charging the iPhone (all users should check their iPhone when Carplay dropout occurs to see if it's still charging, it probably isn't). Now, I noticed on many occasions that this Carplay dropout, sound output sputtering, and Carplay screen blackout will occur when the car engine stop feature is activated. It also happens sometimes when I shift in reverse when the screen shows rear camera. So, I believe this is more of an Acura issue. Also, Carplay includes Amazon Music which I have an unlimited subscription. I use this app mostly when driving. As of 7/2/19, Amazon updated the app and so far it has worked better, but still not as stable as the Apple native apps. So I agree that Apple and mostly Acura needs to fix this!

My RDX is scheduled to go into my local Acura Dealership, tomorrow.

Does anyone have any more information or symptoms I can use to convince these clowns, that it's an Acura issue and not an Apple issue?

As far as I'm concerned, the implementation of CarPlay in the Acura, is atrocious.

BTW, I've tried the re-boot approach a couple of times, with no improvement. The "microphone" keeps cutting out, during phone calls, without doing any else with the system. It's almost like the Acura "microphone" "heats up" or something, then kicks off. Once I switch to the speaker on the phone, I can often go back to using the handsfree/CardPlay.

Acura is aware. If the dealer says they aren’t aware they are lying. Problem is the dealer says it’s up to Acura to fix and they are “working on update”. But no one knows if the update is being released in a week or 6 months. And no one knows what the update will fix. This is ridiculous. Acura sells a faulty product - and no repercussion. We pay our full cost or lease. This is unacceptable. I took it to my dealer and they played around and rebooted and reset - but doesn’t fix it and it won’t. This is an issue with the CarPlay in the Acura. I just got my car - but people I know have had theirs for 6 months with this issue. So who knows if and when this will be fixed - I would look into whether there should be compensation etc