Apple CarPlay problem with 2019 Acura RDX and iPhone X

Maybe, again, not a Apple issue. Do you think if the phone is fully charged is better or if charge is low is better?

I am not an expert, but I suspect that USB has different connectors inside itself, and charging may not be the same of the one that transfers data.

does anyone knows more about a USB connector?

No idea. Not even sure there's a relationship, but if there is, it seems logical that a fully charged phone wouldn't stress the USB, if indeed that's the issue.

Ditto. I took delivery of a new RDX in April 2019 and the problem showed up in September or October.

jbu57, we are on an Apple forum discussing an Apple product. Why would you expect Acura to read these messages? Hopefully everyone is also updating Acura's forums with their complaints.

Your manual is different then mine. My just go up to page 130. Can you describe process?

Well, going over to The Dark Side is always an option. :-)

Thank you, this is very enlightening. Is it fixable with the current hardware in our cars or does something need to be swapped out?

Thanks, that helps. By way of a remedy , is this something Acura can address in future system updates, or in a hardware upgrade? Or is there no fix?

Where do I find the reset information? Thanks.

I did (1) only and it seems to have solved the problem—for now

Acura told me, they've never heard of a such a problem.

"Because I wasted time and took my car to dealer - they called Acura and were told this - and dealer said I wasn’t the first person with this issue. I called Acura customer relations myself and they said they are aware. Read Twitter - bulletins etc - this is major issue and wish I read this before I bought the car - should have bought the Lexus NX"

Thanks for the Information BrianL999.

I agree that Acura owes us all compensation for all this aggravation with CarPlay. When I talked to them last week seems like they had not even issues a service bulletin to the Acura dealers about the issues.

If Acura was proactive they would send out an email to all RDX owners clearly explaining the issues and what they plan to do about it instead of forcing all of us to dig though these online forums to figure out the problem.

I plan on calling them up tomorrow and pointing that out to them.

By the way there is lots of changes coming with CarPlay in iOS 13 coming out in September. Let’s hope they are testing that too.

It is pretty clear Acura needs to work a lot closer with Apple to keep on top of this.

BrianL9999, thanks for the information. Hopefully iOS 13 can fix this problem. Keep us informed on if it continues to work for you. This problem of CarPlay disconnects is unpredictable, sometimes it will work OK several days in a row. Other times it will disconnect a number of times in a row.

I called Acura again today, and told them they really need to email everyone to let us know the status of resolving this issue. They said that was a good idea, but I wonder if they will actually follow through.

The person I talked to said they were embarrassed about the issue. Well we will see if any of that actually translates into action.

My car has been sitting at Acura for 3 days now. I was told they were going to "release" my car to me as Acura was awaiting on an update to come out and once it did I would have to come back in. This morning they called and stated low and behold the update was issued by Acura. My car has been there all day and I have yet to hear anything back. Hoping this works or I will be following up with Florida's Lemon Law.