How to leave feedback about Apple retail store experience?

Question

How to leave feedback about Apple retail store experience?

I cannot find any helpful information that I can send feedback about my unhappy experience in a walk-in Apple Store in Hong Kong. I even waited for the manager's reply in the store today, but his reply is so disappointed. He can do nothing on identifying the truth that whether his staff is impolite to me, so he can do nothing on the grievance I experienced in apple store today but he will definitely protect his staff and do nothing on me.

Is there a link or email of an individual on the corporate side who can receive store feedback except manager who can only protect his staff and ignore what really happen on customer?

Thanks...

iPad Pro 11-inch Wi-Fi

Posted on Jan 11, 2019 8:44 AM

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Answer 1

Allan Jones

Level 10

82,722 points

Jan 11, 2019 9:05 AM in response to Disappointment3

Please understand that you are not addressing Apple here. We are end users like you.

First make sure using this Apple support page that the store you visited is really owned by Apple. We see a number of reports of stores made up to "look" like a true Apple retail store that are not, only posing as one.

There is no longer an e-mail or web feedback link for reporting service, support, or sales issues. Having already tried contacting the manager, you are left with the options of calling or penning a letter to the Apple presence in your area (use the "Contact Us" link at the bottom of the Apple home page if your browser is set to Hong Kong as your region) or writing corporate headquarters:

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Answer 2

Jan 11, 2019 9:01 AM in response to Disappointment3

It is really rare that I had such a bad experience in apple store in the last 8 years . It is also the first time I found there is no way the customer can look for help once they meet such an unhappy thing. I can understand all your staffs are high quality that manager always believe their staff, but the attitude with ignoring truth and obvious partiality is really unprofessional.

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Answer 3

Jan 11, 2019 9:08 AM in response to Allan Jones

Thank you so much, Allen. It is really helpful to me.Thanks

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How to leave feedback about Apple retail store experience?

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