brand new Iphone XR sides paint peeling off

Question

Level 1

11 points

brand new Iphone XR sides paint peeling off

Dear Apple,

My name is Horea Maior and I am using your products since the Iphone 3gs was launched,

and I always have bought new and sealed products! I have purchased in December 2018 through Orange Romania a brand new Black Iphone XR with 128 gb of storage with serial number F4GXKTCNKXK6 ! I was very negatively surprised to unseal a brand new Apple product wich has a small point without paint on one side(right out of the box). I went to the Orange dealer from wich I got the phone and showed them the product, they raised their shoulders and said that, it is a very long procedure till I can have the phone checked and so on, I said ok, it is barely visible and went on using the product ... till today when I found a big loss of paint on the microfone it is as big as two holes from the microfone! being a very expensive product, I take maximum care of the device, I haven’t dropped it, never kept it near or with keys, I work in a bank so I wear only suits ... I am very carefull with my things ... I am very upset because I purchased a faulty product and I am not happy with it!! I want to get a brand new product wich is flawless, and is as it should be because it is not normal to buy a brand new Apple product wich is this shape ...

iPhone XR

Posted on Jan 11, 2019 9:27 AM

Reply

Answer 1

Best reply

sergekills

Level 7

33,251 points

Jan 11, 2019 9:35 AM in response to maior224

Oh no.

I feel so sorry for you. This is not what you would expect to see buying a product for any price.

Please, contact your local Apple Support: Contact - Asistenţă tehnică Apple oficială

Hope they would help you to find you an Authorized Service Provider that won't ignore you.

Reply

Answer 2

sergekills

Level 7

33,251 points

Jan 11, 2019 9:43 AM in response to maior224

This is a user-to-user forum with customers just like you.

And this issue, unfortunately, can't be resolved by us.

You have to reach out to Apple one more time. Remember it also depend on a person, so this time you'll be on a call with a person who would be ready to help.

Reply

Answer 3

sergekills

Level 7

33,251 points

Jan 11, 2019 9:53 AM in response to maior224

I would recommend to reach them out by chat on the site and explain your problem with photos attached and ask if they could give you an address or a phone number of your local Authorized Service Provider, because Orange isn't helping you in any way.

I wish I could help, but I just entered the Romanian Apple's site and I don't understand a single word 🙈

Reply

Answer 4

Jan 11, 2019 10:03 AM in response to maior224

Ohh bad!!

i truly appreciate your patience. Don’t visit any apple service centre.

just try to contact apple support (chat support , call support) in which you are more comfortable. Register your case with apple support.

they will take ownership of your case and off course they will help you or provide you some better options.

i know it will take your so much of time but trust me in the end they will make you smile.

bcz apple wants there customers to be happy with their product or their service.

kanak

Reply

Answer 5

maior224 Author

Level 1

11 points

Jan 11, 2019 12:01 PM in response to Knksometimes

well I’ve chatted with apple support, I called them in the US, I’ve talked with senior advisor and they said I have to go the Orange way ... **** ... 2-3 weeks without an expensive smartphone .... I will get angry ... I have over 19 years in their carriership and they dare not solving my issue ... I will be The Hulk tomorrow 😬

Reply

Answer 6

Jan 11, 2019 12:15 PM in response to maior224

Apple is a company that listens to it’s customers, and always makes sure that they are satisfied with their service.

If the online support will assure you that they will swap your iPhone, they will do so with no terms and conditions.

but it all depends on the way how convincingly you’re presenting your problem to the apple advisor.

hope you would get a perfect resolution very soon.

Reply

Answer 7

maior224 Author

Level 1

11 points

Jan 11, 2019 12:32 PM in response to Knksometimes

I’ve sent them pictures, the invoice, my carrier contract, serial and imei number, and I told them the truth, I don’t want to convince anybody, The product was faulty outta box, and it peels off! if it was scratched or hit that would be visual! Like Schwarzenegger said “I’ll be back”

Reply