I can’t buy anything in the App Store but I can get free things although I have a 15 dollar currency

I bought a 15 dollar gift card and i put in my account but when I try to buy something it just says “Your purchase could not be completed”

Posted on Jan 11, 2019 3:10 PM

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1 reply

Jan 12, 2019 12:35 AM in response to amigo33

If you are also getting a message to contact iTunes Support you should contact iTunes Support (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

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I can’t buy anything in the App Store but I can get free things although I have a 15 dollar currency

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