Apple ID got locked 15 days back and not recovered yet

I am ****** with this situation. I bought a new iPhone X and Apple Watch some 20 days back. I moved my sim from old iPhone 6 to the new iPhone. I successfully did that. After 2-3 days I was setting up my Apple Watch and I forgot Apple ID password and it went for recovery. When I did forgot password it didn’t send any text to my phone. I called up customer care they mentioned my Apple ID was associated to the old Apple iphone6 and that’s why they cannot reset the password and I need to wait for account recovery which takes 15 days. Can you believe it?? Well, I waited till Jan 7th when I was supposed to get account recovery instructions but I neither got any text or email. Since then I am on customer care call everyday for almost an hour and they pretend doing something but nothing works.

is Apple telling me after spending about 1500$ on Apple phone and watch I am not able to use it?? What is this crap??

Can an anyone please help me on this beforehand I put this on social media??