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User profile for user: Emma-G-G
Emma-G-G Author
User level: Level 1
9 points

Safari keeps quitting on me

Every so often, Safari quits on me and I get a grey screen, it says something about the Safari extensions being updated/downloaded. I try to quit Safari but it wont for a few minutes. After that, Safari restarts and all my previously opened and pinned taps are closed, and a search engine/extension that was called something like, "HP your way" pops up. I can uninstall the "HP your way," but I want to know why its happening and how I can stop it

MacBook Air (2018 or later)

Posted on Jan 11, 2019 8:36 PM

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User profile for user: dominic23
dominic23
User level: Level 10
83,952 points

Posted on Jan 12, 2019 12:30 AM

You have adware installed on your Mac.


Remove adware using Malwarebytes for Mac.


1.  Use  the latest release of MalwareBytes for Mac to remove malware/adware.

     Install guide:       https://support.malwarebytes.com/docs/DOC-1817

     Uninstall Guide:  https://support.malwarebytes.com/docs/DOC-1190


     The installer may ask you to allow it in Security & Privacy  /System Preference. Allow it.

     Click the “Scan Now” button. Once done Quit Malwarebytes for Mac.    


 2. Disable/Uninstall all extensions and test.

     Uninstall extensions you have not installed knowingly.

     Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


     Restart the computer, relaunch Safari holding the shift key down.

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User profile for user: dominic23
dominic23
User level: Level 10
83,952 points

Jan 12, 2019 12:30 AM in response to Emma-G-G

You have adware installed on your Mac.


Remove adware using Malwarebytes for Mac.


1.  Use  the latest release of MalwareBytes for Mac to remove malware/adware.

     Install guide:       https://support.malwarebytes.com/docs/DOC-1817

     Uninstall Guide:  https://support.malwarebytes.com/docs/DOC-1190


     The installer may ask you to allow it in Security & Privacy  /System Preference. Allow it.

     Click the “Scan Now” button. Once done Quit Malwarebytes for Mac.    


 2. Disable/Uninstall all extensions and test.

     Uninstall extensions you have not installed knowingly.

     Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


     Restart the computer, relaunch Safari holding the shift key down.

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Safari keeps quitting on me

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