Since the last update I am unable to scroll down in a pop up screen within safari. It has happened in accounting program wave and another program used to purchase stock. This has rendered the iPad useless with both websites. Not happy. Any solutions or is it a problem with the update.? Both websites previously worked on iPad.
iPad Pro 11-inch Wi-Fi, Cellular
Hi kylie654,
Thanks for that follow-up. Were you able to clear your history as suggested above? That's a great step that often helps with issues like this.
As a test, does it help if you rotate your display? If the issue is with the framing of the website within Safari, this might help. To test, swipe up to bring up your Control Center and make sure that Portrait Orientation Lock is off, as shown here: If the screen doesn't rotate on your iPhone, iPad, or iPod touch.
Cheers.
Hello kylie654,
Welcome to the Apple Support Communities. I understand you may be running into some issues scrolling.
Can you provide more detail about the issue and what you mean by a pop-up within Safari? When you try scrolling, does the entire iPad or Safari app stop responding, or are you able to otherwise use Safari outside of the pop-up you mentioned? If the entire iPad seems to not respond, this is a great starting point: If your iPhone, iPad, or iPod touch won't turn on or is frozen.
You also mentioned two apps; are you experiencing issues with scrolling in apps as well, or are these the specific websites you're having the issue with?
Does it help if you Restart your iPhone, iPad, or iPod touch?
You might also try to Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch and then test the websites again.
I hope this helps get you started.
Take care.
It is the actual pop up in safari that wont scroll ie the contents of the pop up cannot be fully seen or utilised. This never happened before the update.
It happens in wave accounting and in my order portal with a supplier. Both unrelated websites.
Have already done the usual restart. Check for updates etc
pop up not scrolling since update
