Unable to play Amazon PrimeVideo in Macbook air [MacOS Mojave 10.14.2]? any body facing similar issue or any solution?

Tried in Safari v12+, Chrome v74+ with 2-3 network operators with decent bandwidth. It's working on other devices within same network but not on the Mac unfortunately. Is there any solution?

MacBook Air

Posted on Jan 12, 2019 8:34 AM

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Question marked as Top-ranking reply

Posted on Jan 12, 2019 8:36 AM

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.




Isolating an issue by using another user account 




Safe Mode - About




If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


  

Etrecheck – System Information




If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin



1 reply
Question marked as Top-ranking reply

Jan 12, 2019 8:36 AM in response to mihirghosh

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.




Isolating an issue by using another user account 




Safe Mode - About




If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


  

Etrecheck – System Information




If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin



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Unable to play Amazon PrimeVideo in Macbook air [MacOS Mojave 10.14.2]? any body facing similar issue or any solution?

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