Hi, I've just bought a 2015 MBP and noticed that youtube videos are freezing in Safari (but not Chrome). I'm going spare reading about it and checking settings but can't seem to find the solution. The video freezes after a few seconds, the audio continues. The video is reactivated when I scroll over the video. I've tried changing the video quality but it doesn't seem to help. Any ideas?
Macbook (2015 or later)
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
Download EtreCheck: https://etrecheck.com and post the report here. This is a diagnostic test.
Click “Free Download” button, open Downloads folder, click on it to open, and then select ”Open”.
Click on the bouncing EtreCheck icon in the Dock.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” .
Please post the report here when you reply.
EtreCheck version: 5.1 (5020)
Report generated: 2019-01-15 08:15:30
Download EtreCheck from https://etrecheck.com
Runtime: 1:27
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Other problem
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Limited drive access - More information may be available with Full Drive Access.
Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2015)
MacBook Pro Model: MacBookPro11,5
1 2.5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core
16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 360
Video Information:
AMD Radeon R9 M370X - VRAM: 2048 MB
Intel Iris Pro - VRAM: 1536 MB
Color LCD 2880 x 1800
Drives:
disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 8.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 500.07 GB
disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes)
disk1s1 - M****D (APFS) (Shared - 93.27 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)
Mounted Volumes:
disk1s1 - M****D 500.07 GB (402.85 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] (Shared - 3.22 GB used)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.2 (18C54)
Time since boot: About 7 days
Security:
GatekeeperEnabled
System Integrity ProtectionEnabled
32-bit Applications:
None
System Launch Agents:
[Not Loaded] 16 Apple tasks
[Loaded] 151 Apple tasks
[Running] 132 Apple tasks
System Launch Daemons:
[Not Loaded] 36 Apple tasks
[Loaded] 167 Apple tasks
[Running] 131 Apple tasks
[Other] One Apple task
Launch Daemons:
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-12-17)
User Launch Agents:
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-01-13)
Internet Plug-ins:
FlashPlayer-10.6: 32.0.0.114 (installed 2019-01-13)
QuickTime Plugin: 7.7.3 (installed 2018-11-30)
Flash Player: 32.0.0.114 (installed 2019-01-13)
DirectorShockwave: 12.2.5r195 (installed 2016-09-01)
3rd Party Preference Panes:
Flash Player (installed 2018-12-17)
Time Machine:
Time Machine Not Configured!
Performance:
System Load: 1.90 (1 min ago) 2.17 (5 min ago) 2.33 (15 min ago)
Nominal I/O speed: 0.46 MB/s
File system: 20.81 seconds
Write speed: 1510 MB/s
Read speed: 2039 MB/s
CPU Usage:
Type Overall
System 2 %
User 2 %
Idle 96 %
Top Processes by CPU:
Process (count) CPU (Source - Location)
Other processes 23.41 % (?)
EtreCheck 5.81 % (App Store)
cloudd 0.91 % (Apple)
trustd 0.24 % (Apple)
Spotlight 0.13 % (Apple)
Top Processes by Memory:
Process (count) RAM usage (Source - Location)
EtreCheck 554 MB (App Store)
com.apple.WebKit.WebContent 253 MB (Apple)
Safari 91 MB (Apple)
com.apple.WebKit.Networking 59 MB (Apple)
Dock 54 MB (Apple)
Top Processes by Network Use:
Process Input / Output (Source - Location)
mDNSResponder 6 MB / 3 MB (Apple)
netbiosd 539 KB / 298 KB (Apple)
cloudd 57 KB / 28 KB (Apple)
SystemUIServer 0 B / 20 KB (Apple)
appstoreagent 10 KB / 9 KB (Apple)
Virtual Memory Information:
Available RAM 10.73 GB
Free RAM 9.42 GB
Used RAM 5.27 GB
Cached files 1.30 GB
Swap Used 1.21 GB
Software Installs (past 30 days):
Install Date Name (Version)
2019-01-09 Gatekeeper Configuration Data (158)
2019-01-10 WhatsApp (0.3.1850)
2019-01-13 Adobe Flash Player
2019-01-13 Adobe Shockwave Player 12.2
2019-01-15 EtreCheck (5.1)
Diagnostics Information (past 7 days):
Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.
End of report
Set up a new admin account and now the issue appears to be solved?! Why would that be? Coincidence or magic?
I should point out that the issue is solved on both accounts, so maybe a coincidence?
Thanks
Thanks anyway to both of you for replying.
You are welcome.
Youtube videos freezing in Safari
