changed password now apple tv will not log

Question

changed password now apple tv will not log

Hi, I hope someone can help me. I changed my Apple account password and now my Apple TV will not allow me to log in. I enter my username and password, then the authentication password that comes to my phone and it just keeps sending me back to the page in Apple TV that has you enter your user name again. I logged into iTunes with the new password and even updated my credit card information to ensure everything is correct. Does anyone have any ideas for me? Thanks!

Apple TV

Posted on Jan 13, 2019 8:51 AM

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Answer 1

vazandrew

Level 8

40,348 points

Jan 13, 2019 11:51 AM in response to Shelbyhasissues

When using 2 factor authentication on an older model you need to enter the password and verification code together, and there is a time limit. To make the best use of that time request the code after the password has been entered

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Answer 2

Jan 13, 2019 12:45 PM in response to vazandrew

the Apple TV was operating fine. Then I changed my password in the apple account page of my iPhone. When I tried to log back in on the Apple TV using my new password, it would not allow me in. Even with entering the two step authentication number in promptly.

It justs keeps bringing me to the log in page and doesn’t accept the new password. I double checked the password and it is correct and I can log in to iTunes on my phone. But it will not allow me to get back into the Apple TV.

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Answer 3

vazandrew

Level 8

40,348 points

Jan 13, 2019 2:26 PM in response to Shelbyhasissues

Then that is an older model, the firmware would be the software running on the Apple TV but that model is no longer receiving updates so I don’t really need that info.

It is related to the issue I was describing above.

In order to use 2 factor authentication you need to enter the password and code together. If you attempt to enter both at once you will likely exceed the limit. So you will need to enter the password and then request the code.

As a last resort you can do a hard reboot (unplug unit and reconnect)

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Answer 4

Jan 13, 2019 12:35 PM in response to vazandrew

Thank you but that is not the issue.

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Answer 5

vazandrew

Level 8

40,348 points

Jan 13, 2019 12:38 PM in response to Shelbyhasissues

Perhaps you can elaborate on the issue, the way you described it above is exactly the issue that is encountered when using 2 factor authentication to sign in when using an older model.

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Answer 6

vazandrew

Level 8

40,348 points

Jan 13, 2019 12:47 PM in response to Shelbyhasissues

Which model Apple TV do you have? What firmware is it running?

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Answer 7

Jan 13, 2019 1:15 PM in response to vazandrew

3rd generation Apple TV

for firmware, I am not very technical. If firmware means the router, it is an SSID network name.

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changed password now apple tv will not log

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