iPad Pro touch screen intermittent unresponsive

I have the same issue when working with split screen with excel and PDF expert. it seem to start/become much worse after upgrading to IOS 14.01

I agree with most of what you have stated.

Just for correctness’ sake, A1701 is my actual model, not A1057. I guess I could have double-checked before posting.

This is an old thread, but this is a known issue with the iPad Pro 11" but only when the Apple Pencil is attached to the iPad (e.g. for charging). When you leave your Apple Pencil attached to the iPad for a long period of time (e.g. hours), you'll start seeing unresponsive touch on the screen.

Try this:

1). Leave your Pencil attached to the iPad Pro

2). Use the iPad normally (games, browsing, mail, etc.) while it is still attached

3). After a few hours, you'll start to experience persistent unresponsive touch screen.

I have multiple iPad Pro 11" (dozens - I work in IT) and it all exhibit the same problem. The issue exists with the latest iOS 12.4.

It seems that the Apple Pencil charging electronics / magnet will interfere with the touch screen. The only solution is to reboot the iPad.

Danz91 and Julian Roche1

You never had an Apple Pencil, so how do you know attaching Apple Pencil will not cause the SAME issue?

Like I said, I have 45 iPad Pro 11 used by dozens of people and the touch screen issue happened when the Apple Pencil issue is attached for a prolonger period.

It's fine fi you don't believe me, but unless you have more than 40 iPad Pro to test, I still believe that my findings are correct.

When did you buy the iPad? Did you have more than 2?

I have dozens of iPad used by dozens of people and it exhibits the same issue when the Apple Pencil is attached to the iPad for a long period of time.

rbrylawski that's fine. I work in a company that deploy iPad. So I have actual users that uses the iPad for months to end. After talking to all the users and doing a POC, we determined that attaching the Apple Pencil for a prolonger period caused the touch screen sensitivity.

I guess this is why Apple never take things seriously - instead of banding together to fix the issue, we have people like you arguing on what is the root cause. If you have 45 iPad and 40 people using the iPad Pro 11 for 4 months and can prove it that I am wrong, I am fine. But I guess you don't?

Thanks, MichelPM. Yes, we contacted Apple since we have an Enterprise account but we just got a replacement and that exhibits the same issue.

For now, I just tell my users NOT to leave the Apple Pencil attached to the iPad for too long other than for charging purposes.

Your iPad were purchased in November 2018. Ours were purchased starting in January 2019. As I mentioned above (if you bother to read ALL my posts), there may be different batch that cause different issues.

But like I said, you have just a few iPads while I have dozens with actual users using it for months. So I lean toward my "findings" rather than yours.

I am not discounting your statement, but if you work in IT and supports dozens of engineers on the fields, you'll be inclined to do some "tests" in real world for months.

My users tend to leave the Pencil attached when they're out on the field. They got the touch screen issue. After replacing dozens of iPad, doing reset, etc., I asked them not to use the Pencil for a week (much to their dismay). Then the problem stopped.

I told them they can use the Pencil again, then the problem started. After numerous survey (using Google Form), most of them responded that the issue happened AFTER they leave the Pencil attached to the iPad for a long time. I asked them NOT to do that and issued a Pencil case (https://www.belkin.com/us/p/P-F8J206/).

That's where the problem stopped completely. I also did my own test: using 3 iPads, I leave the Apple Pencil attached on 2 iPads and none for the other. After 1 weeks, the 2 iPads with the attached pencil exhibits touch screen issue.

"You believe you have magically found the root cause"

I don't. I shared what I have seen based on dozens of iPad with multiple users over the course of a few month.

" Sorry, but it's true. "

Like I said, BASED on WHAT YOU said it is TRUE?

You know what.. this is why Apple don't take things seriously when people like you said "Oh, I have this problem".

I work for a company that uses iPad heavily. We have issues with touch screen and that's just won't fly in a business. So I shared what I found and you went with "Oh puhleeze".

If you have a use case that can counter what I have researched with 45 iPads, 40 users and over a course of 6 months with users screaming on my end, then feel free to share.

If it is just "your own home experience", then that doesn't mean.. what it is that you say?

"Sorry, but it's true".

Yeah.. you don't have the data point to say it's true.

I am done. You can say you're right, but unless you have proof with real world usage that PROVE my finding is WRONG, then I take it you're just a troll.

"Is it a manufacturing batch issue?"

Glad you FINALLY AGREES with me. Look at my post above. I have said in my post that the issue I have may be related to "batch" issue.

The more we ALL share the issue, the better. But no, you just want to say that YOU are right.

Like I said: I shared what I have based on my findings.

But you basically just said YOUR experience and STRANGERS experiences in this forum is ABSOLUTELY RIGHT. Striders, YOU ARE WRONG.

Based on what?

This is what you said:

"Sorry, but it's true."

This touch problem has nothing to do with YouTube app. It’s related to faulty apple’s thumb rejection feature. Earlier versions of iOS 12 had this problem fixed in later versions. Again reintroduced in iOS 13.2