iPad Pro touch screen intermittent unresponsive

I have the iPad Pro 10.5 inch for roughly 4 months. I started finding intermittent touch issues that have been random. Its extremely bad when playing games where precision touch and timing are critical. Just normal day to day usage for email, web browsing, etc. you would not notice it much unless you attempt to draw in notepad, then I can see how occasionally it does not register touch while sliding a stylus and other times, its like a rapid touch response.


I have performed every single thing I could find from others having the same issue, and from the looks of how many complaints about this, it sounds like either design flaw or iOS issues. I have tried the following:

  • Turn off and on
  • Hard rest/restart
  • Clean the screen frequently
  • Removed the expensive tempered glass Screen protector
  • Switched case to a case that has no magnetic close
  • Use the Apply plug instead of a multi-usb port charger
  • Turning off Bluetooth
  • Turning off Background App Refresh
  • Turning off Multitasking
  • Etc...etc...etc..etc.


Nothing has worked and seeing all the various forums and posts from people, this is a big problem a rather massive quantity of people have with the iPad Pro's. This weekend I have just had it with this very new iPad Pro that is driving me crazy... I hit the forums looking for anything i have no tried and its all the same, nobody knows and many have just given up on iPads, a lot of people have turned their iPads in under warranty only to find the refurbished units they receive all have the same issue. I am right there with them, I have absolutely loved the Apple devices, my house nearly all Apply, TV's, iPhones, iPads, MacMini's, etc.


I was preparing to erase my iPad Pro and send it back, but gave it one more try, i literally went through every single setting, turning off every single feature and hard restart. After that, the issues are so far gone. I may have a pretty much featureless iPad Pro right now, however no more intermittent unresponsive touch, so i suspect its an iOS issue! I have no interest in turning on any settings one at a time until the issue returns, for now hoping it will eventually be resolved and i can turn everything back on, i just need to not deal with this issue for a while as it has nearly turned me away from Apple products going forward. As expensive as these devices are, we should not have these kind of issues.

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Jan 13, 2019 7:44 PM

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Posted on Jan 13, 2019 11:25 PM

This is NOT what you are going to want to read/learn, but this is a known issue across all iPad Pro year and models ( even the brand new 2018, 3rd gen iPad Pro models ) and it is starting to affect both the 2018 and 2017 6th and 5th gen 9.7 inch screen iPads, too!!

I am beginning to think that this is a growing issue that is NOT hardware related, but either iOS 11 and/or iOS 12 related bug.

I have a 1st gen, 12.9 inch screen iPad Pro still running iOS 10.3.3 and I am NOT experiencing these recent intermittent touch screen issues.


The best you can do is alert Apple to this growing issue.


The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.


The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.


Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.


Contact - How to Contact Us - Apple


Good Luck to You!

757 replies

Sep 26, 2020 12:34 AM in response to SonicEndeavor

I disagree because I have completely fixed my iPad of this issue. There is no one solution because the problem manifests itself differently based on users customization of their unit and practices. Sonic, one thing I can assure you as this has become almost a hobby of mine. I’m telling you that it is primarily a communication problem. Let me reword that, the problem is exacerbated by certain WiFi setups.


I know this for a fact, tinker with your WiFi setup and trash your SIM card. There is a direct link between WiFi and this touch problem. Make sure you have the latest modem/router, preferably separate versus combo. Take you equipment back if rented and get the latest. The equipment is constantly being updated and people don’t take advantage of it. Charter Spectrum in Milwaukee let’s you come in whenever you want and exchange equipment, but they don’t tell you when to do so.


Log into your router, read the manual, then research setups online. I myself live in an apartment with congestion. The other fixes you talk about are touch and go I agree with you. I found after years of doing this that the problem may change after an update, somewhat. Trying new things is not a waste of time for this problem because some do give temporary relief.


I forgot to add that shutting down gestures does seem to help. So for me the WiFi is the main area of concentration. The other fixes are to tax the system less.


As far as my cellular data is concerned I just gave up. I took out the SIM card. I tried several carriers and worked my way up to US Cellular. I had an excellent signal but that SIM card would just make everything worse.


I’m finding that poor WiFi causes the problem when WiFi is not even being used. Use Open DNS.


If you can’t log into your router and lack the knowledge to forward ports, change DNS, change channels, analyze you router features, and try new things you’ll never fix it. All the above is very easy to do and quite frankly everybody should know how o do these basic functions.


Troubleshooting problems is part of owning a computer man. Try new things, if it fails... so what you learned it doesn’t work and move on.


Lastly I’m sticking to my main suggestion: TWEAK YOUR WIFI and GET RID OF YOUR SIM CARD.



Oct 4, 2020 12:54 AM in response to Pyro.Man

I also had the same issues with my IPad pro (A1671) for a long time since IOS 12.x.

Just now I found out, after removing the original Apple Smart Keyboard (A1636) the touch screen is working fine.

The Smart Keybord itself works also when attached, but it seems to disturb the touch screen function when its folded to a stand.


I do not have a second Smart Keyboard to check, if it's only my unit. I think, this could also be a driver issue in IOS for the keyboard.


As a fix I have just masked the keyboard contacts on the IPad with a post-it and remove it, when I need the keyboard.

Nov 22, 2020 10:03 AM in response to hs1

to make sure that the gyroscope also has an effect on this problem, try to tilt the iPad slightly away from the vertical while typing continuously (when your iPad is working normally with the case on). you will see that at some point (for my iPad Pro 10.5 and Air 2019 it was 10-20 degrees from vertical) the screen stops responding to touches.


p.s. I bought an Air 2020 a couple of weeks ago. the sound is still not as good as on the Pro series (bass is not so deep). but the battery and performance are significantly better than on Air 2019 or iPad Pro 10.5

Aug 4, 2019 5:37 PM in response to MichelPM

I did. I read through 12 pages of this thread and tried it before. Didn't work. Maybe I have a different batch of iPad Pro 2018 (45 of them bough between January - February 2019)

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iPad Pro touch screen intermittent unresponsive

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