Hi! I was playing with the free version of the app but the way it’s set up means the option to purchase keeps popping up. Must have pressed it by mistake.
immediatel contacted Luxy which of course didn’t reply as well as Apple to try and stop the purchase. Apple says there’s no option of refund. Anyone has any idea on what to do! It’s $340 dollars and doesn’t really even work well where I live :(
thanks
If you wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:
Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084
To request a refund or: Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" (Does not work for subscriptions, use the contacts below.)
If a reporting a problem request is unsuccessful you can also try:
Other ways to contact iTunes Store Support:
https://www.apple.com/emea/support/itunes/contact.html
https://support.apple.com/country-selector/itunes
Read use details for "free" apps. Many have in-app purchases and/or free trials which automatically turn into paid subscriptions after the trial ends.
If you wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:
Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084
To request a refund or: Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" (Does not work for subscriptions, use the contacts below.)
If a reporting a problem request is unsuccessful you can also try:
Other ways to contact iTunes Store Support:
https://www.apple.com/emea/support/itunes/contact.html
https://support.apple.com/country-selector/itunes
Read use details for "free" apps. Many have in-app purchases and/or free trials which automatically turn into paid subscriptions after the trial ends.
Purchased Luxy subscription by mistake
