Previous 1 2 3 4 5 6 Next 124 Replies Latest reply: Jan 12, 2015 4:19 PM by hannaf355 Go to original post
  • Leann1115 Level 1 Level 1 (0 points)
    Appears to be working now. It is amazing that apple can create this problem and then not tell anyone about it. Thanks again for the help!
  • htchbckdrv Level 1 Level 1 (0 points)
    Hmm...
    So a few weeks ago my Apple TV stopped letting me make purchases. I assumed that it was because the ATV couldn't find my computer (I'm at a school and occasionally have issues with this).

    Anyway, I tried to buy a song yesterday on my iPad and i had the same issue. So i re-entered all information on my iPad and it was set to go. However, then I had the same issue on my Computer....interesting.....but ok, updated the account via computer too. However, I can not for the life of me get my ATV to accept my user name and password. I gave up, so I reset the ATV to factory settings and re-registered. It seemed to work because it even said it was connecting to my iTunes account (YAY!!).

    But no...

    Upon some deeper digging, it looks like the ATV uses port 80 or 443 to authenticate the iTunes un and pword. It looks like my school network has recently decided to block these, so I think I am truly SOL on this one .

    Anyone have other idea's? Maybe the billing info takes a day to allow me to sign on to ATV? Im guessing not....

    Ugh. Time for a Mac Mini?
  • htchbckdrv Level 1 Level 1 (0 points)
    Turned out to be a network issue on the schools behalf...go figure I wouldn't find out until after I post for help
  • spooningmoon Level 1 Level 1 (0 points)
  • Alex Postnikov Level 1 Level 1 (0 points)
    Had "Verification Required" pop up all of a sudden. Now confirming that editing Payment Information through iTunes account page fixes the problem.
  • Andesh Level 1 Level 1 (0 points)
    I imagine Arnold has figured it out by now (or thrown out his AppleTV:), but for others following, if you get a "verification required" when trying to purchase on AppleTV, then go to your iTunes account on your computer. I signed out and when signing in had to verify my payment details. Having done so I was immediately able to complete my purchase and download on AppleTV.
  • Mr_Mark Level 1 Level 1 (0 points)
    Thank you! This was exactly what I had to do, and now my Apple TV is downloading a movie I've rented. The Payment Information information was lacking the security code from my credit card. Once I entered it and clicked "Done" I was able to rent from the iTunes store on my Apple TV.
  • unhappyappletv Level 1 Level 1 (0 points)
    SOLVED:
    instead of buying something on your itunes to get the verification, i tried to logout of my itunes, wait a bit, and then just log back in.
    then go to view account, edit payment info, then update, then click done.

    it worked and didn't have to purchase anything and appletv finally stopped popping up the annoying verification required.

    sheesh. hate apple
  • djt9000 Level 1 Level 1 (0 points)
    Having had the same issue happen to me, I was able to determine that I needed to sign into my iTunes account and re-enter the 3 digit security code field in the billing info portion.

    Issue resolved.

    djt9000 - Former Mac Genius.
  • pumpkin23 Level 1 Level 1 (0 points)
    You just need to go back to your computer open itunes> click itunes store > log in to your account check your payment method sometimes you recently change your credit card or you had issues/ problems with your bank account it makes you verify the account in itunes for security purposes.
  • Drew Mack Level 1 Level 1 (25 points)
    Big thumbs up to pudjam666, your solution worked like a charm for me. Thanks!
  • caipi Level 1 Level 1 (0 points)
    I read all your recommendations, because we installed our Apple TV yesterday, but we are not able to buy movies or music with the Apple TV because of the "Verification Required" message.

    I tried everything you recommended, but it's still not working. I refreshed my payment information, put in the 3 digit code etc. but I still get the same message.

    I have no problem buying movies with my iMac or my iPhone, it's only a problem with the Apple TV.

    Any other ideas??
  • kkochsan Level 1 Level 1 (0 points)
    This worked for me!
  • RayJay717 Level 1 Level 1 (0 points)
    I did what pudjam666 said, checked card number & noticed security code was missing, put hat in, works like a champ. Thanks pudjam666
  • wws_in_pdx Level 1 Level 1 (0 points)
    Yes, that does work. Apple has added rigor to their password access for iTunes and you may need to update your Credit Card info. That completed via iTunes on the computer....entered new credentials on my AppleTV and all worked fine.
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