Locked out
I have been locked out of my iCloud acct and I am trying to update payment.
iPhone 7 Plus
User profile for user:
sterling r
User level:
Community Specialist
Hello Pattyf50,
Thanks for using Apple Support Communities. It sounds like you’re having trouble signing into your iCloud / Apple ID account. I’m happy to provide some steps that may help.
To start, I suggest trying the steps in the articles below:
If your Apple ID is locked or disabled - Apple Support
If you forgot your Apple ID password - Apple Support
Should you need further assistance, you’ll want to contact Apple Support:
Contact Apple for help with Apple ID account security - Apple Support
Cheers.