Lost contacts

Hi there,


Until recently I was using an iPhone 4S. I had about 2,000 contacts on there. One day, when I was low on storage space once again, most of them suddenly disappeared. I could not find them in a search anymore and they didn’t show up in the contact list. However, if I typed the number in By hand, the name would still appear. So they were obviously still saved somewhere...

I recently got an iPhone 6s and was hoping that my contacts might just reappear in the contact list when I moved all the data over, but unfortunately they didn’t. So can anyone tell me how I might retrieve all these contacts?

Thank you very much in advance for your help.

Carolin

iPhone 4S (8GB)

Posted on Jan 17, 2019 11:58 PM

Reply
5 replies

Jan 18, 2019 12:47 AM in response to cazei

Hi.

I guess it might depend on whether the contacts on your iPhone 4 were stored on the device or with an iCloud account.

If stored locally, then although I have not seen it before the lack of space has lead to the contacts being deleted for some reason.

If you had your contacts stored in an iCloud account then you would simply log back in to it on the device and the contacts would come back down from the cloud (iCloud).

Is it possible that you may have iOS backups on your computer in iTunes. (These backups happen when you sync your phone by cable with a Mac). You could restore one of these backups to your new replacement phone.


If you have lost your contacts sadly you might need to re-enter them. If you do I would recommend that you sign up for an iCloud account and store your phone numbers that way. Then the phone numbers have a master copy stored in the cloud and you can then download/sync them anytime and access them online too.

Once you have set up an iCloud account (free) you might also find it helpful to go to settings on your phone...

> Settings > Scroll down to Contacts > Set the Default account to be iCloud.

In this way, any new contacts are sure to be saved to iCloud and not to your device.



I hope you find a good solution to this.


Jan 18, 2019 12:40 AM in response to cazei

Where did you store your Contact Details?


Have you merged your Contacts to iCloud or any other web-based email service providers, like, gmail, hotmail, outlook, yahoo etc...


If you have accidentally selected Hide All your Contacts in Contacts App. The Contacts will not be displayed but will exists and will appear when you type the phone number


Open Contacts App > Select Group (Top Left Hand Side) > Select Show All Contacts.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Lost contacts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.