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marianne12 Author

Level 1

5 points

How to get iTunes to charge my gift card balance instead of my credit card

I am really frustrated because I have a significant iTunes credit that shows on my account. However, when I make iTunes purchases, Apple is continuing to charge my credit card instead of deducting the amount from my iTunes balance. I have researched it and read all the FAQs, etc., and cannot figure out how to get Apple to use my iTunes balance instead of charging my credit card. I'm at a loss on this. Apple sells gift cards and tells you how to enter the cards into your iTunes account.... but then they don't actually apply the balances to purchases. This is not ok. Please tell me how to fix it.

Posted on Jan 18, 2019 9:02 AM

Top-ranking reply

King_Penguin

Level 10

334,192 points

Posted on Jan 18, 2019 12:37 PM

How items are billed is automatic, it should be using your account's balance. If it's not doing that contact iTunes Support : http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww

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How to get iTunes to charge my gift card balance instead of my credit card

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