Apple Event: May 7th at 7 am PT
So I went to my Setting /General and scroll to the bottom. Look in the space between VPN and Regulatory and there was a something called Profiles between them two.
I clicked on it and it has despaired. My phone battery has been going down really quickly even when I’m not using my phone. It’s an iPhone XS Max
iPhone XS
where do I find this profiles because the only one I saw decapiered once I clicked on it. I’ve hone back to the same place in settings/general but there is nothing there
do I need to factor reset my phone and change all my passwords?
No, if the profile expired it was placed there either via a work email account you had or an app you were using. What I would do is a forced restart of your iPhone (press the volume up button and immediately release it then press the volume down button and immediately release it, press and hold the side button, wait for the Apple logo to appear, let go of the button).
Thank you, I’ve reset my phone and forced restarted it as you said.
Now the profile is intermittently showing on the settings/general on all my apple devices (iPhone XS max, iPhone 7 and iPad 2018). But when I click on the profile it’s blank. Haw can I permanently get rid of it in all my devices?
Hard for me to see what it might be if you cannot say what the name of it is or show it.
I would suggest that you Restore your iPhone from your backup on each device but keep in mind that if you reload the app that had the profile it will appear again. Do you have a work email account, particularly an Exchange account, on your iPhone?
This is how it looks like
remove all the profiles you do not recognize.
Which means it is coming from an app that you.have that is on all three devices.
What is the name of the profile?
It has no name, it’s blank when I click on it
So when you go to Settings > General > Profiles there is just a blank next to profiles (before you click on it).
No, i click on settings/ general / profiles and it opens a new page but it’s blank
Don’t click on profiles, just go to Settings > General and scroll down to profiles.
And then?
What is the name of the profile that appears to the right of that? Or take a screen shot and post it here?
Then you do not have a profile installed.
That profiles keeps showing up then when next I look it’s gone. Then showing up again.
And my phone battery last about a day even when I’m not using my phone that much
iPhone hacked
