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I can even see Face ID and passcode at settings.

I can’t even see Face ID and passcode at settings.

iPhone XS

Posted on Jan 19, 2019 10:15 PM

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Question marked as Best reply

Posted on Jan 21, 2019 11:29 AM

Good morning Gy3K!


I see that you're having some trouble with the Face ID & Passcode option appearing in the Settings app.


Do you have restrictions turned on? Go to Settings > Screen Time > Content & Privacy Restrictions > Scroll down to Passcode Changes and ensure that "Allow" is selected. If this doesn't appear to have been the issue, be sure to restart the iPhone and try again: Restart your iPhone, iPad, or iPod touch


Also, make sure that your iPhone is updated to the latest iOS version: Update your iPhone, iPad, or iPod touch


Let us know how that works out for you. Cheers!

2 replies
Question marked as Best reply

Jan 21, 2019 11:29 AM in response to Gy3K

Good morning Gy3K!


I see that you're having some trouble with the Face ID & Passcode option appearing in the Settings app.


Do you have restrictions turned on? Go to Settings > Screen Time > Content & Privacy Restrictions > Scroll down to Passcode Changes and ensure that "Allow" is selected. If this doesn't appear to have been the issue, be sure to restart the iPhone and try again: Restart your iPhone, iPad, or iPod touch


Also, make sure that your iPhone is updated to the latest iOS version: Update your iPhone, iPad, or iPod touch


Let us know how that works out for you. Cheers!

I can even see Face ID and passcode at settings.

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