You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

18 points

face id

why do i have to enter a passcode when i have face id?

iPhone 12 Pro, iOS 14

Posted on Aug 15, 2021 9:32 AM

Top-ranking reply

Level 5

5,731 points

Posted on Aug 15, 2021 11:31 AM

Under some circumstances, you'll still need to enter your passcode on your iPhone.

These include:

After 3 to 5 failed attempts at Face ID
You're wearing a mask or facial covering
The device has just been turned on, restarted, or updated
The device hasn't been unlocked for 48 hours
The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
The device has received a remote lock command.
After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds.
You're trying to make changes to your device, like accessing passcode settings or installing an update

If you have an Apple Watch, you can unlock your iPhone using your watch when your iPhone recognizes you're wearing a mask.

View in context

Similar questions